Ilsa Vanessa Umana Harley
Alajuelita
Summary
Team Captain and strong vocal leader with good communication skills to encourage, support and positively hold teammates accountable. Sets tone for practice, keeps coach and staff informed and models responsibility, decision-making and strong work ethic.
Overview
9
9
years of professional experience
Work History
Team Captain
Smile DIrect Club
04.2017 - 12.2023
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
- Improved employee retention through mentoring, coaching, and providing constructive feedback.
- Boosted team morale by organizing team-building activities and fostering a positive work environment.
- Achieved project deadlines consistently through efficient time management and prioritizing tasks effectively.
- Ensured smooth operations by maintaining open lines of communication between team members and upper management.
- Facilitated successful collaboration among cross-functional teams to meet project objectives.
Customer Service Representative
Bet Eagle
01.2015 - 02.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor Of Engineering - Industrial Ingenier
Universidad Fidelitas
San José EXCEL Universidad Estatal A Distancia
San José Skills
- Feedback Delivery
- Cross-Functional Coordination
- Adaptability
- Strategic Planning
- Time Management
- Team Building
- Delegation Skills
- Conflict Resolution
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Team Captain
Smile DIrect Club
04.2017 - 12.2023
Customer Service Representative
Bet Eagle
01.2015 - 02.2017
Bachelor Of Engineering - Industrial Ingenier
Universidad Fidelitas
EXCEL Universidad Estatal A Distancia
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