ILYA FRANCO
San Antonio,TX
Summary
Executive Assistant skilled at offering high-level administrative support to c-suite and senior-level staff with excellent experience in industry. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational that is dependable and a quick-learning team player. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Overview
16
16
years of professional experience
Work History
Executive Assistant to CEO & President
Knight Aerospace Medical Systems
02.2023 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Managed complex calendar scheduling with focus on proper allocation of executive availability
- Contributed to smooth business operations by planning and organizing meetings and conferences
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Used advanced software to prepare documents, reports, and presentations
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Handled confidential and sensitive information with discretion and tact
- Processed travel expenses and reimbursements for executive team and senior management group
- Prepared meeting agendas and briefing papers for members of board of directors and executive team
- Created expense reports, budgets, and filing systems for management team.
Executive Administrative Assistant to CMO
WHATABRANDS LLC
02.2022 - 02.2023
- Creates and develops visual presentations for department, including charts, tables, and graphs
- Prepares correspondence and other necessary communication, including word-processing, spreadsheets, and generation of reports for internal and external customer requests in timely manner
- Inspects all papers, documents, and calculations to ensure accuracy and/or consistency of information flowing through department
- Assists Business Manager with all department policy and procedure documents, working closely with process owners of each document and helping ensure accuracy to renewal schedule
- Keeps informed and up to date on Company policies and practices relating to functions of assigned department in order to make administrative decisions within limits of approved programs
- Handles confidential and non-routine information in professional manner and demonstrates integrity and trustworthiness
- Ensures strict confidentiality with all records, documents, and related information pertaining to high level plans and decisions affecting Company operations
- Provides administrative support for department to include telephone coverage, copier projects, mail handling, supplies control, fulfilling corporate coupon requests, and merchandise requests, as needed
- Planned appointments, meetings, and travel arrangements and maintained accurate calendar of appointments for Chief Marketing Officer
- Assisted Department in management of schedules
- Acts as “backup” to fellow Home Office Executive Assistants and Field Marketing Admins during vacations/absences
- Codes and processes expense account charges and vendor invoices, including researching discrepancies and working with vendors until problem resolution is achieved
- Assumes additional responsibilities as assigned.
Executive Administrative Assistant to Clergy
ST. LUKE'S EPISCOPAL CHURCH
05.2018 - 02.2022
- Answer phone calls and direct calls to appropriate parties or take messages
- Prepare reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Greet visitors and determine whether access should be given to specific individuals
- Read and analyze incoming memos, submissions, and reports to determine significance and plan distribution
- Perform general office duties, such as maintaining parish records management database systems and journals
- File, maintain and retrieve parish documents, records, and reports
- Make travel arrangements for clergy, office staff or vestry
- Prepare responses to correspondence containing routine inquiries
- Prepare agendas and make arrangements, such as coordinating meetings, conferences, and catering for luncheons, for staff, vestry and other meetings
- Provide clerical support to other departments
- Manage and maintain clergy schedules
- Train staff and arrange for employee training by scheduling training or organizing training material
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Learn to operate new office technologies as soon as developed and implemented
- Maintain church/parish scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips
Office Manager/Executive Assistant
Office Of DR, MARY ANN FLATLEY
06.2017 - 06.2018
- Answer telephones and direct calls to doctor
- Schedule and confirm patient diagnostic appointments or medical consultations
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Interview patients to complete documents, case histories, or forms, such as intake forms
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
- Transmit correspondence or medical records by mail, e-mail, or fax
- Maintain medical records, technical library, or correspondence files
- Perform various clerical or administrative functions, such as ordering and maintaining inventory of supplies
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Created, maintained and updated filing systems for paper and electronic documents
Contract Service Coordinator
RESONANT TECHNOLOGY PARTNERS
01.2017 - 06.2017
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Supervise work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Interpret and communicate work procedures and company policies to staff
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
- Monitor inventory levels and requisition or purchase supplies as needed
- Participate in work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Office Manager/Executive Administrative Assistant
ALAMO HEIGHTS INDEPENDENT SCHOOL DISTRICT
03.2014 - 10.2016
- Oversaw daily office operations for staff of 8 employees
- Prepared and process purchase orders and sends copies to departments originating requests
- Responds to customer and supplier inquiries about order status, changes or cancellations
- Worked closely with vendors
- Tracks status of requisitions, contracts and orders
- Determines if inventory quantities are sufficient for needs, ordering more materials when necessary
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events to include scheduling and coordinating on-site meetings in adjacent meeting area
- Ordered and distributed district technology purchases as well as office supplies while adhering to fixed office budget
- Managed, received and distributed district technology inventory
- Provided excellent customer service for district staff as well as associated clientele'.
- Maintained computer and physical filing systems
Fraud Analyst II
USAA
09.2007 - 10.2013
- Analyze financial and non-monetary transactions data to detect and prevent member and 3rd party fraud utilizing financial products, systems and process knowledge relating to multiple lines of business to include consumer lending to include reviewing auto dealers to mitigate loss, money movement activities for all types of deposit accounts
- Initiated contact with members to review suspicious activity; took appropriate actions to mitigate risk and protect member's assets
- Ensuring compliance with Federal banking regulation by researching/identifying when additional documentation may be necessary received and recorded
- Independently performs business analysis and problem resolution by gathering information and analyzing data trends
- Proactively acquire/ applies maturing knowledge of products and processes to identify, recommend solutions and improvements
- Identify trends of suspicious financial activities by monitoring and researching financial transactions, members, and third parties, when applicable by utilizing multi-product systems Experian, Lexis Nexus, and other applications
- Received Fraud prevention and mitigation awards Co-collaborator and winner on Innovation challenge for process improvements for unit.
Counselor
BANK ORIGINATION, USAA
09.2007 - 10.2013
- Provide excellent member service and resolution to challenges through various channels: telephone, e-mail and video conferencing
- Received inbound calls to process, complete, and fund loan applications for members as well as process loan maintenance and loan perfection documentation on existing loans
- Effectively cross-sell applicable products and services to members based on personalized need assessment
- Nominated and Received President's Club Award February 2010
- Maintained strict confidentiality of bank records and client information
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC
- USA Patriot Act, Privacy Act and Community Reinvestment Act
- Originated, reviewed, processed, closed and administered customer loan proposals
- Reviewed and edited loan agreements to ensure accuracy
- Maintained friendly and professional customer interactions.
- Maintained confidentiality of records relating to clients' treatment
Education
Bachelor of Science - Psychology/Project
University Of The Incarnate Word
San Antonio, TX05.2024
Skills
- Technology minded/adaptable
- Adobe Acrobat/InDesign
- Training facilitator
- Various office equipment
- Problem Resolution
- Conflict Management
- Executive Management Support
- Schedule Management
- Self Starter
- Office Administration
- Advanced MS Office Suite Proficiency
- Travel Accommodations
Timeline
Executive Assistant to CEO & President
Knight Aerospace Medical Systems
02.2023 - Current
Executive Administrative Assistant to CMO
WHATABRANDS LLC
02.2022 - 02.2023
Executive Administrative Assistant to Clergy
ST. LUKE'S EPISCOPAL CHURCH
05.2018 - 02.2022
Office Manager/Executive Assistant
Office Of DR, MARY ANN FLATLEY
06.2017 - 06.2018
Contract Service Coordinator
RESONANT TECHNOLOGY PARTNERS
01.2017 - 06.2017
Office Manager/Executive Administrative Assistant
ALAMO HEIGHTS INDEPENDENT SCHOOL DISTRICT
03.2014 - 10.2016
Fraud Analyst II
USAA
09.2007 - 10.2013
Counselor
BANK ORIGINATION, USAA
09.2007 - 10.2013
Bachelor of Science - Psychology/Project
University Of The Incarnate Word
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