Summary
Overview
Work History
Education
Skills
Certification
References
Details
Timeline
Generic
Imad Kawas

Imad Kawas

Business Development Manager
San Pedro Sula

Summary

Results-driven Business Development Professional with 13+ years of experience accelerating growth and securing strategic partnerships across the hospitality and tech sectors. Expertly provide web and mobile solutions to government clients, large enterprises, and startups. Renowned for combining exceptional communication and negotiation skills with sharp analytical abilities to deliver impactful, data-driven solutions and propel organizational success.

Overview

12
12
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Business Development Associate

AppStudio
11.2022 - Current
  • Managed needs of more than 120 customers at once using strong prioritization and multitasking abilities.
  • Opened over 15 new accounts in a quarter, exceeding goals 150%.
  • Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
  • Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.

Senior Manager

Allied Global BPO (TravelPass Group Account)
07.2020 - 08.2022
  • Directed a team of 120+ agents across sales, reservations, and customer support, consistently achieving top 5% performance rankings among global managers.
  • Grew monthly revenue by 18% year-over-year through optimized sales strategies, cross-selling initiatives, and real-time performance monitoring.
  • Increased average customer satisfaction scores from 82% to 94% by implementing streamlined workflows, coaching programs, and quality assurance measures.
  • Reduced average handling time by 15% while maintaining service quality, resulting in a more efficient operation and higher guest satisfaction.
  • Achieved a 30% improvement in team productivity through mentoring, training, and performance incentive programs that fostered accountability and collaboration.
  • Led the rollout of innovative process improvements that cut operational errors by 25% and improved booking accuracy, enhancing client trust and retention.

Senior Manager

Allied Global BPO (Comcast Account)
09.2018 - 04.2019
  • Led a 150+ member sales team focused on upselling, cross-selling, and new customer acquisition for Comcast services (cable, internet, and bundled packages).
  • Consistently ranked as a top-performing sales leader nationwide, surpassing sales quotas by an average of 20–25% month over month.
  • Drove a 30% increase in average revenue per customer (ARPU) by implementing consultative sales strategies and targeted incentive programs.
  • Boosted team close rates by 22% through advanced training, sales playbooks, and one-on-one coaching tailored to underperforming reps.
  • Reduced attrition within the sales team by 15% by fostering a performance-driven culture built on mentorship, recognition, and accountability.

Sales Supervisor

Allied Global BPO (Comcast Account)
, CR
09.2017 - 08.2018
  • Managed and coached a team of 20 sales associates, focused on upselling, cross-selling, and new customer acquisitions for Comcast services.
  • Drove a 25% increase in team revenue within the first year by implementing sales playbooks, structured coaching, and tailored performance improvement plans.
  • Boosted team close rates by 15% through data-driven training sessions and real-time feedback on sales calls.
  • Introduced streamlined lead management and sales tracking processes, resulting in a 20% increase in conversion opportunities.
  • Built a high-performance culture that reduced attrition by 18% and prepared top associates for promotion into senior roles.
  • Earned promotion to Senior Manager in recognition of outstanding sales results, leadership, and consistent overachievement of quotas.

Associate

Allied Global BPO (TravelPass Group Account)
07.2013 - 09.2017
  • Consistently ranked as the #1 sales associate across 5 countries, achieving Top Performer recognition month after month.
  • Averaged 30 sales per day and 120–150 single bookings per week, far exceeding individual sales quotas.
  • Surpassed revenue targets by 35–40% through consultative selling, upselling travel packages, and maximizing conversion opportunities.
  • Led the account in upsell and cross-sell success, driving a 20% increase in average revenue per customer (ARPU).
  • Maintained customer satisfaction scores above 95%, contributing to repeat business and stronger client trust.
  • Received multiple performance awards and recognition for record-breaking sales results.
  • Frequently selected by management to mentor peers and share best practices, reinforcing a culture of excellence across the sales floor.

Education

MBA - Marketing

EUDE Business School
Madrid, Spain
05.2001 -

Bachelor of Science - Marketing

USAP
San Pedro Sula, CR
03.2020

High School Diploma -

American Academy
San Pedro Sula, CR
06.2009

Skills

  • Ownership of duties

  • Quickly adjusting to change

  • Effective leadership

Certification

Executive Leadership at Grupo Lamb

References

Lorenzo Miguel Napoleon, Larach Mahchi,

Ing., Lorenzo.mahchilarach@gmail.com, 

+504-9467-6389,

Inversiones MAKA

Details

  • Nationality: Hondureña
  • Driving license: Vigente - Liviana
  • Place of birth: San Pedro Sula
  • Date of birth: 05/05/1992

Timeline

Business Development Associate

AppStudio
11.2022 - Current

Senior Manager

Allied Global BPO (TravelPass Group Account)
07.2020 - 08.2022

Senior Manager

Allied Global BPO (Comcast Account)
09.2018 - 04.2019

Sales Supervisor

Allied Global BPO (Comcast Account)
09.2017 - 08.2018

Associate

Allied Global BPO (TravelPass Group Account)
07.2013 - 09.2017

MBA - Marketing

EUDE Business School
05.2001 -

Bachelor of Science - Marketing

USAP

High School Diploma -

American Academy

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