Summary
Overview
Work History
Education
Skills
Personal Information
Others
References
Timeline
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Ingrid Rojas Vargas

Ingrid Rojas Vargas

Project And Program Manager
Coronado,San Jose

Summary

A successful professional training specialist and program manager with over 15 years of experience developing and facilitating training to all members of multinational companies with the mission to help them grow and improve performance as required. Focus, detail oriented, organized, and self-driven with great project management skills. As program manager, I have integrated and coordinated different people and business units into a single team, becoming a reliable workforce among stakeholders that ultimately results in achieving our goals and targets.

Talented Partner with over 15 years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning.

Overview

23
23
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Global Partner Engagement Manager

VMware Inc
San Jose
08.2022 - Current
  • Manage all VMware's major external partner enablement events (EMPOWER Online, Partner Technical Forums, Partner Advisory Councils) from beginning to end (strategy, budget, content selection, registration, communications and reporting through the stages), working as a liaison between content development, marketing, business units and executive messaging to make sure all the events are coordinated and align to the company's key priorities and goals for each fiscal year
  • As Program Manager to, the Worldwide Partner Organization help driving the strategy and plans that will increase partner participation and completion of learning path(s) and accreditation programs, as well as coordinating content that will be presented/shared on all partner events
  • Coordinate with executives on their messaging for partner events, to present their sessions and drive engagement and attendance from the partner audience
  • Analyze the effectiveness of the different Partner Engagement programs such as EMPOWER, Partner Technical Forums, Partner Advisory Councils, and other partner-facing role internal events, such as: Sales University, Sales Kick-Off, and other enablement events and share with all major stakeholders
  • Make sure all content shared on major events is available for On-demand consumption at the appropriate channel (Partner University) and keep track of its consumption
  • Report to different internal stakeholders on results from each event, CSAT, NPS, and general statistics as well as lessons learned and collect feedback from partners and others.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Prepared and presented reports on status of projects and initiatives.

Partner Readiness Program Manager

VMware Inc
San Jose
03.2018 - 07.2022
  • EMPOWER Recharge event, managing all content, localization, and delivery coordination with SMEs, stakeholders, and others to bring the best possible enablement the event has to offer for our partners across the globe
  • Manage enablement programs for individuals with a technical sales and services focus
  • Maintain a standard set of content such as technical courses and hands-on-labs, and adjust enablement to meet the needs of different Partner types
  • Engage with, and act as consultant to different partner organizations within our company to help increase partner participation and completion of accreditation programs
  • Collaborate with the Education team to understand technical content in development across all solutions
  • Develop and own KPIs that measure formal training completion and adoption of learning programs
  • Provide feedback to content owners/developers and ensure that content is aligned with the partner individual needs
  • Meet with GEO representatives to analyze and develop regional specific components as needed
  • Maintain standards for a consistent look and feel with other learning paths, programs and content
  • Run reports and perform analysis on the effectiveness of the programs
  • Analyze and Understand partner roles and sub roles
  • For example: Tech - SE vs
  • Architect vs
  • Developer vs
  • Operator/Administrator vs
  • Delivery
  • Work with the Partner Programs, Education, Business Unit and the Route-to-Market teams to align the program and competency requirements with the role-based training content and community
  • Develop and own the feedback loop that collects partner needs and interests
  • Meet with and develop relationships with VMware Partners as required in order to gain feedback and insight on what partners need from and enablement aspect to successfully position, sell and deliver VMware products and solutions.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Implemented processes to enforce compliance with partner agreements.
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Networked with other professionals and organizations to expand contacts and opportunities.

Technical Trainer

PerkinElmer Informatics
San Jose
08.2016 - 02.2018
  • Responsible for the On-boarding process of all Informatics new hires
  • Creation and implementation of training programs, mentoring, coaching and buddy programs for all employees
  • Review and maintenance of all On-Boarding documents to keep data updated and relevant
  • Support during On-Boarding process to new employees and to different business areas in the implementation of new trainings and deliveries
  • Creation of different surveys to gather feedback on all areas (external customers, internal customers and satisfaction surveys for leadership teams).
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Costa Rica Office Manager

Crowne Law
04.2016 - 08.2016
  • Responsible for the boarding, training and set up of the new Operation in CR
  • In charge of facilities, operations in general and assist owners to board new personnel into the Company
  • All transferring details for our customers and customer service
  • Personal Assistant to Management, managing agendas, travelling details and expenses reports while adhering to company policies.

Senior Training Specialist

Experian NCAC
12.2015 - 03.2016
  • Responsible for the training of all CR Facility staff, new and existing with regards any new policy and system as well as Compliance Trainings for the Credit Bureaus Agencies.

Costa Rica Trainer

TechData
San Jose
03.2011 - 11.2015
  • Responsible for the training of all CR Facility staff, new and existing with regards to customer service, sales techniques, negotiations
  • Facilitate large and small classroom training as well as online webinars
  • Created assessments to better evaluate the effectiveness of the sales training based on performance and delivery
  • Consistently review and update training material for the sales staff to promote quality sales training programs
  • Designed and implemented refresher courses for experienced sales associates to ensure maximum performance
  • Delivered development trainings that will enable all TD members growth within the company
  • Sales Representative & Cisco Solutions Representative (March 2011 to May 2013) General sales representative
  • Quotes creations, place and follow up on orders, conciliate any credit errors, profile new accounts, search for opportunities on accounts base and any other sales requirements or reports as required
  • Partners enablement through different Cisco programs and training path enablement for all Cisco partners with Tech Data.
  • Managed existing strategic accounts and identified new business opportunities to achieve revenue objectives.
  • Generated sales activity to build functional pipeline of qualified opportunities.

Office Manager

Town View Trading Guatemala (BetCRIS Sportbook)
01.2008 - 01.2010
  • Assist General Manager in all accounting duties
  • Manage payroll, cash flows, information to employees and all human resources related issues.

Deposit Assistance Department Training Specialist

GPS Intermedia
01.2006 - 01.2008
  • All logistic coordination
  • Manage all projects that involve training the staff within the Deposit Assistance Department
  • Coordinate and elaborate training programs along the year to keep all department employees up to date and to improve their own skills
  • Collect and organize material and create any training needed within the department, evaluate the training process, and improve it accordingly to the department changes.

Customer Service and Wagering Representative-Supervisor

Bet on Sports PLC
01.2001 - 01.2006
  • Experience in wagering covering all sides of the sports gambling industry, main wagering and VIP customers
  • Quickly and effectively solve customer challenges
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
  • Wagering Trainer (5 years) Quality Management Team (QMT)
  • Evaluate clerks performance.

Education

OBS & Universitat De Barcelona
Barcelona, Spain
09.2021 - 08.2022

Steering Complex Projects -

Cambridge Judge Business SchoolExpanded The Manage
07.2021 - 10.2021

Certified Associate in Project Management -

GE 360
San Jose
02.2020 - 02.2020

Program and Portfolio Management course -

GE360
08.2019 - 08.2019

University Bachelor Degree in Communications with emphasis in Public Relations - undefined

Universidad Latina de Costa Rica

High School Degree - undefined

Liceo Mario Quirós Sasso

Elementary School Degree - undefined

Colegio Calasanz

Skills

Sales and Technical enablementundefined

Personal Information

ID Number: 1-880-157

Others

  • Office applications (Word, Excel, Powerpoint)
  • Googledocs & Google Spreadsheets
  • DDI Certified Facilitator.
  • Customer service, Customer Relationship Management Online tools (Salesforce.com, Asana.com, Teams, Slak, Jira)

References

References furnished upon request.

Timeline

Global Partner Engagement Manager

VMware Inc
08.2022 - Current

OBS & Universitat De Barcelona
09.2021 - 08.2022

Steering Complex Projects -

Cambridge Judge Business SchoolExpanded The Manage
07.2021 - 10.2021

Certified Associate in Project Management -

GE 360
02.2020 - 02.2020

Program and Portfolio Management course -

GE360
08.2019 - 08.2019

Partner Readiness Program Manager

VMware Inc
03.2018 - 07.2022

Technical Trainer

PerkinElmer Informatics
08.2016 - 02.2018

Costa Rica Office Manager

Crowne Law
04.2016 - 08.2016

Senior Training Specialist

Experian NCAC
12.2015 - 03.2016

Costa Rica Trainer

TechData
03.2011 - 11.2015

Office Manager

Town View Trading Guatemala (BetCRIS Sportbook)
01.2008 - 01.2010

Deposit Assistance Department Training Specialist

GPS Intermedia
01.2006 - 01.2008

Customer Service and Wagering Representative-Supervisor

Bet on Sports PLC
01.2001 - 01.2006

University Bachelor Degree in Communications with emphasis in Public Relations - undefined

Universidad Latina de Costa Rica

High School Degree - undefined

Liceo Mario Quirós Sasso

Elementary School Degree - undefined

Colegio Calasanz

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Ingrid Rojas VargasProject And Program Manager