INGRID SERRANO COTO
Administrative & Finance | Assistant Bilingual Customer Support Specialist
Cartago,C
Summary
Detail-oriented Bilingual Customer Support Representative and Care Coordinator with 14 years in customer service and administrative roles within healthcare and corporate environments. Skilled in managing inquiries, coordinating healthcare services, and fostering positive client relationships in both Spanish and English. Proficient in CRM and EHR systems, ensuring accuracy and confidentiality while delivering effective support and solutions.
Overview
15
15
years of professional experience
Work History
Customer Support Representative (Spanish & English) / Bilingual Care Coordinator for Patient Counseling
GenZBPO/AVIBRA
10.2024 - Current
Treasury Assistant
Laboratorios Zepol
06.2017 - 05.2024
Secretary Coordinator
Hospital La California
11.2015 - 04.2017
Receptionist
Hotel Río Perlas
01.2011 - 04.2015
Education
Diploma - Business Administration
Universidad Estatal A Distancia (UNED)
Cartago, Costa Rica 05.2001 -
Skills
Bilingual Communication
Client relations
Patient Management
Technical Support
CRM Platforms
Documentation & Data Entry
Data Analysis
Quality Assurance
Data Analysis
Administrative Support
Virtual Assistance
CRM Platforms
Timeline
Customer Support Representative (Spanish & English) / Bilingual Care Coordinator for Patient Counseling
GenZBPO/AVIBRA
10.2024 - Current
Treasury Assistant
Laboratorios Zepol
06.2017 - 05.2024
Secretary Coordinator
Hospital La California
11.2015 - 04.2017
Receptionist
Hotel Río Perlas
01.2011 - 04.2015
Diploma - Business Administration
Universidad Estatal A Distancia (UNED)
05.2001 -
Additional Training
- English Communication
- Customer Service
- SAP