INGRID BEUNZA VALVERDE
Tourism Business Administrator
Manuel Antonio
Summary
My extensive experience working in a high-end resort has been instrumental in developing my leadership abilities, enhancing service excellence, and implementing sustainable practices in the hospitality industry. Currently completing a Bachelor's in Law and holding a Technical Degree in Human Resources, I bring a multidisciplinary approach to decision-making and talent management.
Overview
15
15
years of professional experience
24
24
years of post-secondary education
2
2
Languages
Work History
Sales Agent and partner
Alma Viajera
02.2022 - 02.2025
- Company Overview: Alma Viajera is a small online travel consultancy and blog venture launched in 2021 by three tourism professionals.
- Managed beverage operations: menus, inventory, cost control & staffing
- Oversaw resort transportation services
- Coordinated daily interdepartmental tasks and resolved operational issues
- Produced monthly operational reports
- Alma Viajera is a small online travel consultancy and blog venture launched in 2021 by three tourism professionals.
Assistant Manager / Operations
Tulemar Resort
01.2011 - 02.2025
- Executed management assignments including budgeting, quotations, and procurement coordination.
- Reviewed and optimized protocols, procedures, and operational standards to ensure continuous improvement.
- Oversaw the Bar and Bellboys departments, ensuring efficiency, cost control, and high service quality.
- Provided operational support across departments such as Maintenance, Housekeeping, and Guest Services to resolve daily issues effectively.
- Collaborated on setting and tracking annual departmental goals to align with property-wide objectives.
Operations manager
Buena Vista Beach Villas
01.2019 - 02.2022
- Managed restaurant, housekeeping, maintenance, and guest-service teams
- Reviewed, reconciled, and approved daily financial closings
- Ensured seamless, robust operations by leveraging the property's strategic beachfront location
- Developed and implemented operational procedures, defined job positions, led recruitment processes, and conducted staff training programs.
Assistant manager
Iguana Tours
01.2010 - 12.2011
- Reservations and marketing
- Coordinate meetings and agendas with supervisors
- Prepare reports and follow up on the management project
- Assist in the opening of two restaurants and a small hotel
- Handle contracts, dismissals, and training
- Prepare procedures
- Prepare internal procedures for maintenance, cleaning, customer service, and others
- Handled reservation systems and booking confirmations for tour packages
- Developed and monitored environmental management protocols to ensure sustainable operations
Education
Specialization - Bachelor’s Degree in Law
UNIVERSIDAD LATINA DE COSTA RICA
PEREZ ZELEDON12-2025
Technician - Human Resources Technician
ITEC
PUNTARENAS 05.2001 - 01.2018
Event Coordinator -
UNIVERSIDAD HISPANOAMERICANA
San Jose, Costa Rica 05.2021 - Current
Bachelor of Science - Tourism Business Management
UNIVERSIDAD NACIONAL DE COSTA RICA
05.2007 - 01.2011
Skills
- Operational management
- Process optimization
- Customer service
- Team leadership
- Talent management
Websites
Personal Information
Nationality: Costa Rica Spain
Timeline
Sales Agent and partner
Alma Viajera
02.2022 - 02.2025
Event Coordinator -
UNIVERSIDAD HISPANOAMERICANA
05.2021 - Current
Operations manager
Buena Vista Beach Villas
01.2019 - 02.2022
Assistant Manager / Operations
Tulemar Resort
01.2011 - 02.2025
Assistant manager
Iguana Tours
01.2010 - 12.2011
Bachelor of Science - Tourism Business Management
UNIVERSIDAD NACIONAL DE COSTA RICA
05.2007 - 01.2011
Technician - Human Resources Technician
ITEC
05.2001 - 01.2018
Specialization - Bachelor’s Degree in Law
UNIVERSIDAD LATINA DE COSTA RICA
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