IRENE Santana Solano
San Rafael,Alajuela
Summary
Skilled in customer service and bilingual communication, adept at multitasking and adhering to deadlines, significantly minimizing financial risks for organizations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate about helping and working with people I
can work with no supervision and also as a member of a team.
Overview
21
21
years of professional experience
Work History
Big Project Funding
Self Employed
10.2018 - 03.2019
- Increased funding opportunities by researching and identifying potential grant sources for developers.
- Developed strong relationships with investors and successful funding campaigns.
- Managed funds and budgets simultaneously while adhering to strict guidelines and deadlines.
- Managed 20 to 30 incoming phone calls, emails, and faxes from customers.
- Secured funds for various projects through effective proposal writing and submission.
- Coordinated site visits from donors to showcase project successes and reinforce positive relationships between the organization and its funders.
International Real Estate Consultant
Internacional Real Estate Services
05.2009 - 09.2018
- Researched commercial and residential real estate deals.
- Communicated with clients to understand property needs and preferences.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
- Conducted thorough market research to guide clients through the decision-making process in purchasing properties.
- Handled sensitive client information discreetly while maintaining strict confidentiality during negotiations and transactions.
- Utilized social media platforms to promote properties, increasing online visibility and attracting more prospective buyers.
Bankruptcy & Loss Mitigation Specialist
Land America Default Services
12.2002 - 04.2009
- Remained updated with the latest information related to mortgage products and services being offered.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
- Discussed property liquidation options with customers.
- Evaluated pay stubs, credit history, tax information, and bank statements for financial status.
- Safeguarded company interests by ensuring adherence to all relevant legal and regulatory requirements throughout the loss mitigation process.
- Played a key role in reducing the organization's overall exposure to financial risk by successfully implementing targeted loss mitigation strategies that minimized potential losses on troubled loans.
- Handled a 350-file portfolio
Foreclosure Specialist
New Century Mortgage
10.1997 - 11.2002
- Reviewed loan and foreclosure documents and verified for accuracy.
- Streamlined foreclosure processes by implementing new software tools for tracking and monitoring case progress.
- Administered property foreclosures, encompassing proper and timely assignation of cases to realtors.
- Facilitated negotiations between lenders and borrowers, resulting in mutually beneficial resolutions for both parties.
- Conducted comprehensive research to stay current on industry trends and best practices in foreclosure management.
- Troubleshot and resolved any issues that arose during the foreclosure process, minimizing potential delays.
- Demonstrated expertise in various federal and state regulations governing foreclosures, ensuring full compliance with all legal requirements.
Education
GED -
Universidad Nacional
HerediaReal Estate
Century 21 Real Estate School
Anaheim, CA10.1994
Loan Processing
Loan Processing School
Los Alamitos. California02.1987
High School Diploma -
Colegio Nuevo De San Jose
San Jose11.1973
Skills
- Customer Service
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Computer Skills
- Bilingual Spanish/English
Timeline
Big Project Funding
Self Employed
10.2018 - 03.2019
International Real Estate Consultant
Internacional Real Estate Services
05.2009 - 09.2018
Bankruptcy & Loss Mitigation Specialist
Land America Default Services
12.2002 - 04.2009
Foreclosure Specialist
New Century Mortgage
10.1997 - 11.2002
GED -
Universidad Nacional
Real Estate
Century 21 Real Estate School
Loan Processing
Loan Processing School
High School Diploma -
Colegio Nuevo De San Jose
Similar Profiles
Elizabeth U'PrichardElizabeth U'Prichard
Fulltime Home Educator at Self EmployedFulltime Home Educator at Self Employed
Robert AndersonRobert Anderson
Independent Contractor at Self employedIndependent Contractor at Self employed
Katelyn Dawn MarnochKatelyn Dawn Marnoch
Certified Professional Coach at Self EmployedCertified Professional Coach at Self Employed