Isaac Barrantes
San José
Summary
Detail-oriented technical support agent with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Senior Level 1
MOVATE/Ecolab
05.2024 - Current
- Taking escalation calls from customers that are not happy with the service.
- Checking replacement cases from the first level of assistance.
- Correcting the cases from the level 1 team, that cannot be approved according to the company policies.
- Providing feedback to the L1 agents regarding the escalation and replacement procedures.
- Providing floor support to the L1 team with questions or issues on the interaction with the customers.
Technical Support Representative
MOVATE\ Ecolab
03.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
Collector Agent
Client Services Inc
05.2022 - 01.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
High School Diploma -
Liceo Hernán Zamora
San José, SJ12.2020
Skills
- Desktop Support
- MS Office Proficiency
- Responding to Technical Questions
- Resolve Technical Problems
- Friendly and Patient
- Workforce Planning
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Senior Level 1
MOVATE/Ecolab
05.2024 - Current
Technical Support Representative
MOVATE\ Ecolab
03.2023 - Current
Collector Agent
Client Services Inc
05.2022 - 01.2023
High School Diploma -
Liceo Hernán Zamora
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