Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Isaac Zeledon Campos

Barva,Heredia

Summary

Professional KYC Analyst with experience at Citi, adept at conducting enhanced due diligence and risk assessments. Proven ability to identify potential risks while collaborating with stakeholders. Strong analytical thinking and problem-solving skills led to improved compliance and customer satisfaction. Committed to maintaining high standards in document review and policy adherence.

Overview

5
5
years of professional experience

Work History

KYC Analyst

Citi
04.2022 - Current
  • Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.
  • Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
  • Supported KYC processes for prospective and existing customers.
  • Researched and interpreted corporate documentation to determine business and ownership structure.
  • Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
  • Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.

Customer Service Representative

DHL
06.2020 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor Of Administration - Business Administration And Management

UIA
San José

High School Diploma -

Madre Del Divino Pastor High School
Guadalupe, San José
12.2019

Skills

  • Know your customer
  • Anti-money laundering
  • Enhanced due diligence
  • Sanctions screening
  • Document review
  • Policy adherence
  • Account verification
  • Microsoft office
  • Stakeholder management
  • Risk assessment
  • Information verification
  • Oral and written communications
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Adaptability and flexibility
  • Analytical thinking
  • Data analysis

Accomplishments

  • Top performance
  • New client projects recognition

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

KYC Analyst

Citi
04.2022 - Current

Customer Service Representative

DHL
06.2020 - 11.2021

Bachelor Of Administration - Business Administration And Management

UIA

High School Diploma -

Madre Del Divino Pastor High School

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Isaac Zeledon Campos