Personal development
Isaak Ordonez
Oreamuno,Cartago
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Advocate
Concentrix
11.2023 - Current
- Assisted in the development of policies and guidelines aimed at standardizing service levels across the organization.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Exceeded monthly sales targets, utilizing persuasive communication skills to promote company products or services.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
Manufacturing Operator
Edwards Lifesciences
04.2023 - 08.2023
- Participated in root cause analysis investigations as part of problem-solving efforts aimed at reducing recurring equipment failures or product defects that impacted manufacturing efficiency.
- Demonstrated strong problem-solving skills while resolving complex manufacturing challenges under tight deadlines.
- Streamlined assembly line operations through thorough organization of workstation layout, tools, and materials required for efficient production flow.
- Contributed to cost reduction efforts by identifying areas of waste minimization and proposing effective solutions.
- Maintained accurate records of production data, enabling management to make informed decisions regarding process improvements and resource allocation.
Education
Baccalaureate International (IB) -
Liceo Francisco J. Orlich
Cartago, Costa Rica 05.2001 -
Skills
International sales support
Creative Writing
Follow-up skills
Reading Comprehension
Documentation
Office CRM system proficiency
Office CRM system proficiency
Call center experience
Technical Troubleshooting
Staff education and training
Process Optimization
Report creation
Interests
Growth mindset
Timeline
Customer Service Advocate
Concentrix
11.2023 - Current
Manufacturing Operator
Edwards Lifesciences
04.2023 - 08.2023
Baccalaureate International (IB) -
Liceo Francisco J. Orlich
05.2001 -