Isabel Sanchéz
Coordinadora De Contratos
Rohrmoser ,San José
Summary
Dynamic Administrative Coordinator with a proven track record at FULZER, adept in policy enforcement and stakeholder communication. Excelled in enhancing customer satisfaction through critical analysis and process improvement. Skilled in strategic planning and cross-functional team leadership, demonstrating exceptional problem-solving and strong communication abilities. Achieved significant improvements in customer experience and operational efficiency.
Overview
6
6
years of professional experience
Work History
Administrative coordinator
FULZER
02.2019 - Current
- Ensure company’s policies and procedures are being followed correctly
- Communicating results to stakeholders
- Monitoring quality by providing follow up to the customer requests
- Reviewing open cases to identify the ones that has critical status in order to act quickly to maintain customer satisfaction
- Improving existing processes to facilitate the customer interaction
- Data analysis in order to provide insights and create actions plans in case it’s needed
- End to end customer experience
Education
High school bachelor's degree - undefined
LICEO LUIS DOBLES SEGREDA
SCRUM MASTER - SCRUM
UDEMY
VirtualAdvance Course - Successful Project Management
Universidad Estatal A Distancia
San José 05.2024
Skills
Leader
Other Relevant Information
- Team work: Willing to help and support in every way possible. 'We can do it' mindset.
- Data analysis: Special attention to data in order to identify improving areas and provide feedback.
- Goals oriented: Planning and Organization are one of my passions because of that prioritization and reaching the goals comes natural to me.
- Follow up enthusiast: I consider follow up is key to obtain the better results possible in any given task and also it provides me a constant learning experience.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Administrative coordinator
FULZER
02.2019 - Current
High school bachelor's degree - undefined
LICEO LUIS DOBLES SEGREDA
SCRUM MASTER - SCRUM
UDEMY
Advance Course - Successful Project Management
Universidad Estatal A Distancia
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