Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ismael Elizondo

Email Developer
Sabana Sur,San Jose

Summary

Highly motivated and professional email developer, I strive to provide a high-level support and development for marketing content. Proficient in maintaining communication with teammates, departments and management. Always chasing after delivering the best service for stakeholders and a quality product. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Technician

Hologic
09.2018 - 12.2018
  • ServiceNow usage as a workflow platform
  • RFID tags creation for employees equipment
  • Set-up and maintenance of existing computers and other equipment
  • In charge of maintaining and building laboratories for various departments within the company
  • Providing assistance via phone calls in english for urgent tasks.

Customer Care Agent

SmileDirectClub
04.2021 - 06.2023
  • Provide exceptional Customer Service on a personalized level for people with dental concerns
  • Handled any kind of questions customers might have had related to product and business practices of the company
  • Handled refund disputes, billing, legal documents, health concerns and overall sale of products the company offered
  • Worked in a team in charge of billing and refunds
  • An excellent understanding of money loss prevention and proper compensation was a must for this position.

Salesforce - Front-End Email Developer

SmileDirectClub
06.2022 - 06.2023
  • HTML + CSS use for email development
  • Great use of AMPScript - Proprietary language of Salesforce for dynamic content creation and further email personalization
  • SQL use for queries to push and update content live
  • Exceptional usage of Jira workforce management
  • Highly respectful towards SCRUM framework and overall role management model
  • Use of Litmus for further testing and bullet-proofing our email builds with several OS builds and to obtain proper renderization
  • Great understanding of Figma to properly provide what stakeholders and designers request
  • Provided exceptional attention to designers and stakeholders.

Junior Experience Technology Engineer

Publicis Global Delivery
08.2023 - Current
  • HTML + CSS Email Development
  • Responsive, Static and Fluid Email Structures
  • Veeva Dynamic Content - Tokens and Variables
  • Adobe Photoshop, Illustrator and InDesign
  • Litmus Proofing and Testing
  • Campaign Monitor Blasting
  • File Transfer Protocol File Management
  • Jira Workflow
  • Gitlab File Saving

Education

High School Diploma -

Colegio Gregorio Jose Ramirez Castro
Alajuela
01.2017 -

Active - 80% Completion - Software Engineering

Universidad Hispanoamericana
Heredia
05.2001 -

Skills

Fluent English in both conversational and written

Strong organizational and time-management skills

Always open to the idea of learning and helping others

Exceptional communication and interpersonal skills

Ability to work independently and as part of a team

Detail-oriented and able to handle multiple tasks simultaneously

Exceptional use of Jira to manage workload

Salesforce Marketing Cloud email development

Litmus use for proofing and testing builds

Use of Figma to converse with designers and develop content

Attentive to others needs and desires to complete tasks

HTML CSS use for email development

Good use of AMPScript - Proprietary language of Salesforce for dynamic content creation and further email personalization

SQL use for queries to push and update content live

Exceptional usage of Jira workforce management

Highly respectful towards SCRUM framework and overall role management model

Use of Litmus for further testing and bullet-proofing our email builds with several OS builds and to obtain proper renderization

Great understanding of Figma to properly provide what stakeholders and designers request

Provided exceptional attention to designers and stakeholders

Certification

Scrum Foundations Certificate, 2022

Timeline

Junior Experience Technology Engineer

Publicis Global Delivery
08.2023 - Current

Salesforce - Front-End Email Developer

SmileDirectClub
06.2022 - 06.2023

Customer Care Agent

SmileDirectClub
04.2021 - 06.2023

IT Technician

Hologic
09.2018 - 12.2018

High School Diploma -

Colegio Gregorio Jose Ramirez Castro
01.2017 -

Active - 80% Completion - Software Engineering

Universidad Hispanoamericana
05.2001 -
Ismael ElizondoEmail Developer