ITZEL SANCHEZ OBANDO
San Ramon,A
Summary
Proactive, customer-orientated professional with over 9 years of experience in Customer Service, over 7 years leading employees, and over 3 years of Human Resources and payroll experience. Over the years I have acquired a lot of knowledge and skills to develop professionally and strive every day to be my best version and help the company meet the required standards. Willing to learn new skills and overcome new challenges.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
HQC C.R. - Costa Rica
2018.10 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Trainer
HQC C.R. - Costa Rica
2022.02 - 2024.03
- Mentored new hires, resulting in stronger staff development and increased productivity.
Recruiter
HQC C.R. - Costa Rica
2022.01 - 2024.03
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Payroll Specialist
HQC C.R. - Costa Rica
2020.04 - 2022.02
- Manager of the payroll team in the company.
- Managed payroll data entry and processing for over 80 employees to comply with predetermined company guidelines.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
Customer Service Associate
Amazon - Costa Rica
2017.02 - 2017.11
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Performance Advisor
Great Virtual Works - USA Company
2014.04 - 2016.12
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Executive English -
INA - Instituto Nacional De Aprendizaje - Costa Rica
2014.01 - 2014.05
Bachelor degree - undefined
Liceo Experimental Bilingue - San Ramon, Costa Rica
2008.01 - 2012.05
Currently Studying Business Administration
Universidad De San Jose
2001.05 -
Skills
Microsoft Office knowledge
Computing knowledge
Advanced Excel
Leadership
Strong Analytical
Communication
Customer Service
Problem Solving
Creative thinking
Teamwork and Collaboration
Account Management
Personal Information
Costarican
29 years old
Married
No kids
Timeline
Trainer
HQC C.R. - Costa Rica
2022.02 - 2024.03
Recruiter
HQC C.R. - Costa Rica
2022.01 - 2024.03
Payroll Specialist
HQC C.R. - Costa Rica
2020.04 - 2022.02
Account Manager
HQC C.R. - Costa Rica
2018.10 - Current
Customer Service Associate
Amazon - Costa Rica
2017.02 - 2017.11
Performance Advisor
Great Virtual Works - USA Company
2014.04 - 2016.12
Executive English -
INA - Instituto Nacional De Aprendizaje - Costa Rica
2014.01 - 2014.05
Bachelor degree - undefined
Liceo Experimental Bilingue - San Ramon, Costa Rica
2008.01 - 2012.05
Currently Studying Business Administration
Universidad De San Jose
2001.05 -