Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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ITZEL SANCHEZ OBANDO

ITZEL SANCHEZ OBANDO

San Ramon,A

Summary

Proactive, customer-orientated professional with over 9 years of experience in Customer Service, over 7 years leading employees, and over 3 years of Human Resources and payroll experience. Over the years I have acquired a lot of knowledge and skills to develop professionally and strive every day to be my best version and help the company meet the required standards. Willing to learn new skills and overcome new challenges.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Account Manager

HQC C.R. - Costa Rica
10.2018 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.

Trainer

HQC C.R. - Costa Rica
02.2022 - 03.2024


  • Mentored new hires, resulting in stronger staff development and increased productivity.

Recruiter

HQC C.R. - Costa Rica
01.2022 - 03.2024


  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Payroll Specialist

HQC C.R. - Costa Rica
04.2020 - 02.2022
  • Manager of the payroll team in the company.
  • Managed payroll data entry and processing for over 80 employees to comply with predetermined company guidelines.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.

Customer Service Associate

Amazon - Costa Rica
02.2017 - 11.2017
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Performance Advisor

Great Virtual Works - USA Company
04.2014 - 12.2016
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Executive English -

INA - Instituto Nacional De Aprendizaje - Costa Rica
01.2014 - 05.2014

Bachelor degree - undefined

Liceo Experimental Bilingue - San Ramon, Costa Rica
01.2008 - 05.2012

Currently Studying Business Administration

Universidad De San Jose
05.2001 -

Skills

    Microsoft Office knowledge

    Computing knowledge

    Advanced Excel

    Leadership

    Strong Analytical

    Communication

    Customer Service

    Problem Solving

    Creative thinking

    Teamwork and Collaboration

    Account Management

Personal Information

Costarican

29 years old

Married

No kids

Timeline

Trainer

HQC C.R. - Costa Rica
02.2022 - 03.2024

Recruiter

HQC C.R. - Costa Rica
01.2022 - 03.2024

Payroll Specialist

HQC C.R. - Costa Rica
04.2020 - 02.2022

Account Manager

HQC C.R. - Costa Rica
10.2018 - Current

Customer Service Associate

Amazon - Costa Rica
02.2017 - 11.2017

Performance Advisor

Great Virtual Works - USA Company
04.2014 - 12.2016

Executive English -

INA - Instituto Nacional De Aprendizaje - Costa Rica
01.2014 - 05.2014

Bachelor degree - undefined

Liceo Experimental Bilingue - San Ramon, Costa Rica
01.2008 - 05.2012

Currently Studying Business Administration

Universidad De San Jose
05.2001 -

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