IUZZABI MCCARTHY
Associate Customer Care Representative
Heredia,H
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Associate Customer Service Representative
Align Technology
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in cross-functional teams to improve processes and drive organizational growth initiatives.
- Trained new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
- Recognized for outstanding performance on multiple occasions, reflecting dedication towards providing top-notch support experiences that build brand loyalty and foster customer retention.
- Reduced response times with effective time management and prioritization skills.
- Managed over 30 calls per day from professionals, solving their issues and documenting interactions.
STUDENT, PROJECTS
Universidad Nacional De Costa Rica
02.2022 - 07.2024
- Collaboration in web development using design softwares (Adobe XD, WordPress, Wix, Google Web Designer, Shopify, adove dreamweaver and Sketch)
- Created visual effects, art, 3D-printed models, motion graphics, interactive 3D applications by applying all kind of software tools (Adobe Photoshop, Blender, Adobe Illustrator, GIMP, Affinity Designer and Clip Studio Paint)
STUDENT, PROJECTS
Universidad Nacional De Costa Rica
02.2022 - 07.2024
- Fix computer hardware, installing software and troubleshooting technical issues (Preparing new computer systems, updating and checking computer security programs, analyzing computer function and repairing hardware as needed, working remotely to solve problems through live chat and diagnostic testing)
- Boost performance on PCs and smartphones
Education
Systems Engineering - Computer Science And Programming
Universidad Nacional De Costa Rica
Heredia, Costa Rica 05.2021 - Current
Baccalaureate in English - undefined
Universidad de Costa Rica
02.2021 - Current
Japanese
Centro Cultural Japonés
01.2023 - Current
Skills
MS Office (Word, Excel, Outlook, Powerpoint, OneNote, Access)
Graphics (Photoshop, Illustrator, InDesign)
Advanced Computer Skills (Web development, open source coding, debugging)
Creative
Ability to multitask
Great analytical skill
Time management
High communication skills
Good teamwork
Fast learner
Computer Skills
Customer Service
Languages
Spanish, Native
Native or Bilingual
English, C1
Full Professional
Japanese, N5
Limited Working
Interests
Growing
Learning
Improving
Software
Java
PHP
JavaScript
C
Python
Timeline
Associate Customer Service Representative
Align Technology
11.2023 - Current
Japanese
Centro Cultural Japonés
01.2023 - Current
STUDENT, PROJECTS
Universidad Nacional De Costa Rica
02.2022 - 07.2024
STUDENT, PROJECTS
Universidad Nacional De Costa Rica
02.2022 - 07.2024
Systems Engineering - Computer Science And Programming
Universidad Nacional De Costa Rica
05.2021 - Current
Baccalaureate in English - undefined
Universidad de Costa Rica
02.2021 - Current
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