Ivan Camacho
Grecia
Summary
Friendly Help Desk Technician with 5 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Desk Technician
Fujitsu
04.2021 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Device Specialist
Amazon
02.2020 - 04.2021
- Analyzed and developed innovative resolutions for complex problems.
- Delivered executive level updates on technology status.
- Stacked materials to identify areas of improvement and collaborate with unit process teams to address deficits.
- Performed failure analysis to determine root causes of reliability failures.
Insurance Verification Specialist
UCB
01.2018 - 12.2019
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Payroll Assistant
Fusion Imobiliaria PAM
11.2016 - 12.2017
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
Education
BBA - Accounting
CTP Bolivar
Grecia09.2016
Skills
- Knowledge Base
- Diagnosis and Troubleshooting
- Customer Care
- Support Ticket System Management
- VPN Configurations
- Computer Hardware Knowledge
- Closing Tickets
- Help Desk Support
- Component Replacements
- Microsoft Active Directory
Certification
- Certified SQL Server Database Administrator, Udemy - 2023
Timeline
Service Desk Technician
Fujitsu
04.2021 - Current
Device Specialist
Amazon
02.2020 - 04.2021
Insurance Verification Specialist
UCB
01.2018 - 12.2019
Payroll Assistant
Fusion Imobiliaria PAM
11.2016 - 12.2017
BBA - Accounting
CTP Bolivar
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