Grapohic Design
Ivan Alexander Paz
Sound Engineering
San Pedro Sula
Summary
Accomplished Store Manager of Operations at MIl Tornillos, adept in health and safety protocols and e-commerce integration. Excelled in enhancing store efficiency and customer satisfaction, leveraging strong problem-solving and team leadership skills. Proven track record in employee training and operational improvements, contributing significantly to team success at StarTek.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Store Manager of Operations
MIl Tornillos
09.2017 - Current
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
Customer Care Representative
StarTek
09.2011 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to team success, consistently achieving call center performance metrics.
Education
Engiennering -
MK3 Escuela Superior
Barcelona 05.2001 -
High School Diploma -
Liceo Bilingue Centroamericano
Honduras 05.2001 -
Skills
Health and safety
Employee training
Employee scheduling
Recruitment and hiring
Computer skills
Performance appraisals
Store maintenance
E-commerce integration
Problem-solving
Team leadership
Software
Timeline
Store Manager of Operations
MIl Tornillos
09.2017 - Current
Customer Care Representative
StarTek
09.2011 - 03.2016
Engiennering -
MK3 Escuela Superior
05.2001 -
High School Diploma -
Liceo Bilingue Centroamericano
05.2001 -
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