Ivan Alonso Ramirez Vega
Tibás,San José
Summary
Results-driven professional with extensive experience in fraud detection and customer service. Expertise in conducting thorough reviews of accounts and maintaining accurate records, contributing to enhanced customer satisfaction and fraud prevention outcomes.
Overview
16
16
years of professional experience
Work History
Fraud Prevention Representative
amazon.com
Tibás, San José
06.2020 - 02.2025
- Conducted thorough reviews of customer accounts to identify fraudulent patterns.
- Responded promptly to customer inquiries regarding suspected fraudulent charges.
- Evaluated creditworthiness of customers through financial analysis and risk assessment procedures.
Payment Processor
Payments Consult
Tibás, San José
02.2023 - 03.2024
- Verified customer account information prior to processing payments.
- Monitored incoming emails from customers regarding their payment requests and responded promptly with relevant information.
- Maintained accurate records of customer payments using automated systems.
Customer Service Representative
Pokerstars
Santa Ana , San José
02.2009 - 07.2019
- Provided assistance to customers via chat and email support.
- Escalated complex issues to appropriate departments for resolution.
- Collaborated with team members to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Legal Assistant
Castro Garnier
Pavas, San José
05.2017 - 08.2018
- Drafted legal documents and correspondence for attorneys and clients.
- Organized and maintained case files and legal records efficiently.
- Coordinated communication between clients, attorneys, and court personnel.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Scanned physical documents into electronic format for storage in a secure database system.
- Filed clients' legal documents in relevant courts for processing.
Education
Licenciatura - Law
Universidad Latina De Costa Rica
Heredia 12-2016
Skills
- Fraud analysis
- Payment verification
- Customer relationship management
- Record keeping
- Effective communication
- Attention to detail
Languages
Spanish
First Language
English
Advanced (C1)
C1
Japanese
Intermediate (B1)
B1
Timeline
Payment Processor
Payments Consult
02.2023 - 03.2024
Fraud Prevention Representative
amazon.com
06.2020 - 02.2025
Legal Assistant
Castro Garnier
05.2017 - 08.2018
Customer Service Representative
Pokerstars
02.2009 - 07.2019
Licenciatura - Law
Universidad Latina De Costa Rica
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