Iván Alfaro Vega
Industrial Engineer
Moravia,SJ
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 34 years of extensive leadership experience in Production and Service Center Team Management, Process Improvement. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.
Overview
34
34
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Team Manager, Enterprise Service Desk, French & English
Fujitsu Costa Rica
11.2015 - Current
- Responsible for the correct functioning of the Enterprise Service Desk account, multiclient and trilingual service desk, providing technical support to internal and external clients in USA, Canada and Europe, People Management, assurance of compliance with the processes and documentation. ISO9001, ISO14001, ISO2001 and ISO27001 Internal Auditor. Account Management, including close communication with the stakeholders such as Service Delivery Managers, Operations Management and Directors from client’s side. Attention and proper handling of escalations in both accounts. Weekly and monthly meetings with stakeholders to review the account status and outline the actions and adjustments to be taken, as well as the implementation of new processes.
- Call center.
- Work area: Operations.
Team Lead POLYCOM
Concentrix Costa Rica
04.2013 - 09.2015
- Polycom’s account Management, ensuring the proper service for the client. People Management and Process control, documenting and KPI’s monitoring. Weekly and Monthly review with stakeholders in order to define necessary actions to ensure the proper service providing.
- Call center.
- Work area: Call center supervisor.
Projects coordinator
DURMAN ESQUIVEL S.A.
02.2011 - 10.2012
- Monitoring of projects of manufacturing new molds workshop. Coordinate testing of new molds, both air Injection and extrusion. Administrative functions when opening and closing of projects, operative monitoring, and communication with both the direction and with external and internal customers.
- PVC, Plastics Industry
- Work area: Coordination, manufacture.
Molding Production Supervisor
Hospira Costa Rica S.A.
10.2008 - 09.2009
- Production Supervisor in the areas of molding, liquid injection, and Inserts. Improved efficiency was achieved in the turn area by 12%, reducing downtime, reduced accident rates and improving process control.
- Manufacturing Industry, plastics, medical products
- Work area: Production plant.
Production Manager
Comisariato QSR (KFC Costa Rica S.A.)
11.2007 - 02.2008
- Responsible for planning, control, and supervision of the dessert production plant for the chains KFC, Quizno's and TERIYAKI. Implementation of Good Manufacturing Practices and improved production processes under the Kaizen methodology. Coordination training and continuous improvement teams attacking critical issues for business.
- Food industry, desserts, bread, confectionery
- Work area: Production plant.
Business Process Coordinator
Maersk Costa Rica División Logistics S.A.
11.2006 - 10.2007
- Defining and updating operations and business process manuals for new and existing positions. Training Coordination and required access to systems for new and existing staff. Channeling and daily problem solving in processes and systems as well as improving response times. Supporting the financial area by following the required information. Quality Control of the data entered in the systems, always seeking continuous improvement. Assist the General Manager in the implementation of established policies.
- Sea and land transports, logistics
- Work area: Process.
Process Engineer
Saret Metalmecánica S.A.
03.2005 - 05.2006
- Management of programming and production control. Monitor the general programs of the different projects that are managed in the metalworking sector. Monitoring of indicators and project areas. Contribute to the design strategy process more agile and accurate programming. Manage truthfully information concerning the processes and projects. Transport coordination.
- Engineering industries, steel structures
- Work area: Operations.
Operations Manager
Plataforma HDM Tecnológica S.A.
11.2002 - 09.2004
- Establishment of the office in Costa Rica. Office administration. Inventory, control of repairs, spare parts, and phone customers. Elaborations of material and equipment orders to the manufacturer. Administration and logistics unit’s dealer in our facilities, as well as order preparation thereof. Clearance of import and export of spare parts and spare number with headquarters in Spain, France, and the manufacturer in the office of Mexico DF
- Technology, mobile phone
- Work area: Operations.
Operations Assistant
Griffith Laboratories de Centroamérica S.A.
06.2001 - 12.2001
- Programming and production control. Warehouse inventory control of raw materials and finished products. Optimization of storage systems and Supply Chain Management.
- Food industry, sauces, condiments
- Work area: Operations.
Production Supervisor
Derivados de Maíz Alimenticio (DEMASA), Bread Division
02.1997 - 11.2000
- Programming and control of production lines for pastries and specialty breads. Monitoring of both lines and participation in quality programs and food security promoted by the company. Improvements in systems programming and production control. Improvements in the quality systems for line charge. Training of personnel in charge in different quality programs of the company. Reducing waste by 12% to 4%. Active participation in the development of new products. Improved cost controls labor line charge. Part of the team responsible for AIB certifications Standards of Food Safety and Standards of ISO 9000:2000.
- Food Industry. Desserts, bread, pastry
- Work area: Production plant.
Production Manager Assistant
Tostadora La Meseta S.A. (Café DORADO)
03.1995 - 05.1996
- Responsible for scheduling and controlling production lines of roasted coffee, pure coffee powder and soda. Establishing quality control system in process. Improvement of tracking reports of production. Investments in training new agents or salespeople to talk to outside visitors. Inventory control and ordering of raw materials for the different processes mentioned, packaging materials and fuels, as well as the finished product warehouses.
- Food industry, production, and export of coffee
- Work area: Operations.
Administrative Assistant
Consultoría y Construcción DISARCO S.A.
06.1992 - 12.1994
- Administrative Work with a focus on customer service. Responsible for establishing control of customer collections and vendor payments. Establish a method to control the different forms of projects and cost allocation by hand work shared by several projects. Control of completion.
- Construction – Building companies.
- Work area: Administration, General Services
Education
Industrial Engineer -
- Currently
- Degree
Skills
Performance coaching
Customer focus
Influencing skills
Operational excellence
Workforce planning
Staff development
Team leadership
Employee coaching and mentoring
Decision-making
Problem-solving aptitude
Analytical thinking
Process improvement
Certification
Certification as Integrated Internal Auditor ISO:9001-2015, ISO:14001-2015, SGE Consultores, March 2023.
Timeline
Team Manager, Enterprise Service Desk, French & English - Fujitsu Costa Rica
11.2015 - Current
Team Lead POLYCOM - Concentrix Costa Rica
04.2013 - 09.2015
Projects coordinator - DURMAN ESQUIVEL S.A.
02.2011 - 10.2012
Molding Production Supervisor - Hospira Costa Rica S.A.
10.2008 - 09.2009
Production Manager - Comisariato QSR (KFC Costa Rica S.A.)
11.2007 - 02.2008
Business Process Coordinator - Maersk Costa Rica División Logistics S.A.
11.2006 - 10.2007
Process Engineer - Saret Metalmecánica S.A.
03.2005 - 05.2006
Operations Manager - Plataforma HDM Tecnológica S.A.
11.2002 - 09.2004
Operations Assistant - Griffith Laboratories de Centroamérica S.A.
06.2001 - 12.2001
Production Supervisor - Derivados de Maíz Alimenticio (DEMASA), Bread Division
02.1997 - 11.2000
Production Manager Assistant - Tostadora La Meseta S.A. (Café DORADO)
03.1995 - 05.1996
Administrative Assistant - Consultoría y Construcción DISARCO S.A.
06.1992 - 12.1994
Fidelitas University - Industrial Engineer,