Iván Sánchez Pérez
Alajuela,Alajuela
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
Work History
Team Leader
Dialogue Marketing CR SA
01.2020 - 04.2023
- Observed packing operations to verify conformance to specifications.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Collections Specialist
Thompson Reuters
04.2018 - 07.2019
- Assisted in implementing procedures and policies to facilitate timely payments.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Researched accounts and completed due diligence to resolve collection problems.
- Responded to customer inquiries and provided detailed account information.
Collections Specialist
Encore Cap. Group
03.2013 - 10.2017
- Assisted in implementing procedures and policies to facilitate timely payments.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Researched accounts and completed due diligence to resolve collection problems.
- Responded to customer inquiries and provided detailed account information.
Education
High School Diploma -
Liceo Otilio Ulate B.
Alajuela12.1998
English Bachelor Degree (incomplete) - English Education
Universidad De C.R.
San Jose12.2001
Skills
- Intelligence Gathering
- Patient Advising
- Performance Evaluations
- People Management
- Overseeing Daily Activities
- Instructional Practices
- Job Assignments
- Complex Problem-Solving
- Coaching and Mentoring
- Teamwork and Collaboration
Timeline
Team Leader
Dialogue Marketing CR SA
01.2020 - 04.2023
Collections Specialist
Thompson Reuters
04.2018 - 07.2019
Collections Specialist
Encore Cap. Group
03.2013 - 10.2017
High School Diploma -
Liceo Otilio Ulate B.
English Bachelor Degree (incomplete) - English Education
Universidad De C.R.
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