Ivonne Alexa Carballo Marín
San Antonio De Belen,Heredia
Summary
Collection professional with comprehensive experience in account reconciliation, managing and improving collection processes. Successfully managed high-risk accounts and known for results-driven approach and exceptional problem-solving skills that enhance financial recovery. Valued team collaborator and flexible to adapt to dynamic industry needs, offering strong analytical and communication abilities.
Overview
6
6
years of professional experience
Work History
Collection Analyst
Western Union
11.2022 - Current
- Collaborate with sales team, settlement department and business support team to resolve collections disputes promptly.
- Provide training for new hires on best practices in collections strategies, contributing to a well-prepared team.
- Serve as a subject matter expert within the collections team, providing guidance and support to colleagues on complex cases.
- Manage an extensive portfolio of +200 accounts while maintaining excellent attention to detail, minimizing errors during the collection process.
- Identify and discuss with management opportunities for improvements to procedures and internal controls.
Junior Collector
Western Union
06.2021 - 11.2022
- Facilitated regular account reviews and account reconciliations, identifying opportunities for early intervention and preventing escalated collections scenarios.
- Improved debt recovery by implementing efficient collection strategies and maintaining accurate records of agents accounts.
- Promoted a positive working environment, collaborating effectively with colleagues and demonstrating excellent interpersonal skills in all interactions.
Customer Service Representative
SYKES
11.2019 - 06.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
International Relations On Foreign Trade
Universidad Internacional De Las Américas
San Jose, Costa RicaEnglish Translation
Universidad Internacional De Las Américas
San Jose, Costa RicaSkills
- Strong communication skills
- Self-motivation and drive
- Active listening
- Debt recovery expertise
- Problem-solving capacity
- Teamwork and collaboration
- Account reconciliation
- Decision-making
- Negotiation and resolution
- Knowledge in Microsoft Office
- Knowledge in ERP -AS400/JDE Edwards - ORACLE - SalesForce
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collection Analyst
Western Union
11.2022 - Current
Junior Collector
Western Union
06.2021 - 11.2022
Customer Service Representative
SYKES
11.2019 - 06.2021
International Relations On Foreign Trade
Universidad Internacional De Las Américas
English Translation
Universidad Internacional De Las Américas
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