J. P. Davis

As Care Manager working in conjunction with the clinical practice managing their patients, and thus having a strong working relationship. Manage health care needs more effectively with Tailored Care Management as part of the Medicaid coverage.

· Provided advocacy for clients to ensure their needs are met through appropriate services.

· Maintained comprehensive records of client assessments, care plans, and progress notes in compliance with regulatory standards.

· Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.

· Offered emotional support to help patients cope with stressors associated with their illness or disability.

· Arranged referrals for additional services such as housing assistance or financial aid programs when needed.

· Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• My duties included phone triage, addressing service requests, performing patient callbacks, and documenting all call activities
• Answers inquiry calls about hospital services and bed availability, performs pre-registration, collects all pertinent data, verifies insurance eligibility, and coordinates with the insurance company
• Facilitates and coordinates assessment or intake to facility services when appropriate
• Maintained communication between the organization, the patient referrals, and the family

• Company Overview: Mental Health
• Part-time 15-20 hours a week, welcoming and checking-in patients
• Entered and updated patient information in the patient management software
• Mental Health

• Company Overview: Pain Management
• Answering phones, checking patients in and out, gathering insurance information, scanning and entering data, working with medical records updating and updating with all required medical/HIPPA forms
• Checked patient insurance, demographics, and health history to keep information current
• Invoiced patients accurately in line with charging guidelines
• Coordinated patient scheduling, check-in, check-out, and billing payments
• Organized paperwork such as charts and reports for office and patient needs
• Adhered to strict HIPAA guidelines to protect patient privacy
• Notified manager of incidents and potential incidents relating to patients and staff for swift action
• Pain Management

• Working with medical records, answering phones, scheduling appointments, checking patients, gathering insurance information, and all other miscellaneous office duties
• I work with medical records updates, HIPPA forms, verification of benefits, and making new and follow-up appointments
• Organized paperwork such as charts and reports for office and patient needs

• Performing a variety of assignments related to supporting N.C
• Works Career Center for clients
• Including checking and assisting clients in the career resource center by helping with necessary computer skills, resume preparation, online job application, job search, cover letters, and interviews as well as guidance when needed
• Answer inquiries and provide information to the clients and visitors regarding services and programs available

• Medicaid caseworkers help clients in obtaining aid and what information was required to qualify
• Informed clients on new requirements addressing inquiries about the services and services available through various County, state, and federal assistance programs
• Assist with the interview process to complete applications for new and ongoing clients
• Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them
• Translated for Spanish clients in the community
• Entered data and scanned documents for case conversions into the new 'NC FAST' state system
• Prepared documents and forms and compiled information for multiple Units within the agency
• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide the best experience possible
• Input information and obtained quantitative and qualitative data on client details to provide services requested
• Assisted clients in identifying community resources and connecting with appropriate services