Jacqueline Castillo Chacón
Training And Development Coordinator
Cartago
Summary
Creative and results-driven instructional designer with over a decade of experience in training, e-learning development, and employee performance support. I integrate neuroscience principles and emotional intelligence into every learning experience, turning complex content into engaging, brain-friendly training solutions. My passion lies in designing training that not only informs—but transforms—learners by aligning with how the brain naturally learns, retains, and applies knowledge.
Overview
19
19
years of professional experience
Work History
Training and Development Coordinator
Namu Travel
07.2024 - Current
- Designed and led full-cycle training programs for new and current staff.
- Created neuroscience-informed instructional materials: video tutorials, training guides, and interactive agendas.
- Collaborated across departments to identify knowledge gaps and update procedures for efficient knowledge transfer.
- Facilitated onboarding and change management trainings in both English and Spanish.
- Used performance metrics and learner feedback to continuously improve training effectiveness.
Sales Support & Personal Assistant
Namu Travel
01.2023 - 07.2024
- Supported executive logistics and coordinated with third-party vendors to ensure client satisfaction.
- Streamlined communication channels and solved problems under pressure with a proactive mindset.
English Instructor – Neuroeducation Approach
Fundatec
01.2021 - 01.2024
- Delivered online individual and group coaching in English with a focus on brain-based strategies to reduce learning anxiety and build learner confidence.
- Developed custom materials and dynamic sessions using emotional regulation and habit-building techniques.
- Promoted a growth mindset and self-efficacy through reflective learning and personalized coaching.
Certified Trainer – Learning Center Development
Language Line Solutions
01.2019 - 01.2023
- Planned and delivered training agendas aligned with adult learning theory and neuroscience principles.
- Spearheaded the development of an internal Learning Center website with on-demand learning resources.
- Mentored colleagues and supervised content development with high quality standards.
- Integrated coaching techniques to foster motivation and long-term learning retention.
Spanish-English Interpreter
Language Line Solutions
01.2006 - 01.2018
- Developed strong bilingual communication skills and cultural sensitivity through high-stakes interpretation.
- Built the foundation for active listening and real-time problem-solving skills used in training facilitation.
Education
Bachelor’s Degree - English Teaching
Universidad de Costa Rica (UCR)
Diploma - Neuroscience Educator
Diploma - Neuroscience Applied to Education
CAPC
Heredia 05.2001 -
Certificate - Emotional Intelligence, Emotions Management & Neuroeducation
Instituto Nacional De Neuroeducación
Mexico11-2022
No Degree - The Power of Habit
CAPC
Heredia 05.2001 -
Diploma - Ontology and Organizational Neurocoaching (NIM/CAPC)
CAPC
HerediaDiploma - Positive Discipline
Instituto Nacional De Neuroeducación
Mexico07-2022
Skills
Goal-Oriented
Languages
- English
- Spanish
Languages And Skills
- English & Spanish (C1 TOEIC)
- Goal-Oriented
- Fast Learner
- Creative Thinker
- Team Builder
- Effective Communicator
- High Integrity
- Coaching
- Emotional Regulation
- Content Creation
Timeline
Training and Development Coordinator
Namu Travel
07.2024 - Current
Sales Support & Personal Assistant
Namu Travel
01.2023 - 07.2024
English Instructor – Neuroeducation Approach
Fundatec
01.2021 - 01.2024
Certified Trainer – Learning Center Development
Language Line Solutions
01.2019 - 01.2023
Spanish-English Interpreter
Language Line Solutions
01.2006 - 01.2018
Diploma - Neuroscience Applied to Education
CAPC
05.2001 -
No Degree - The Power of Habit
CAPC
05.2001 -
Diploma - Neuroscience Educator
Bachelor’s Degree - English Teaching
Universidad de Costa Rica (UCR)
Certificate - Emotional Intelligence, Emotions Management & Neuroeducation
Instituto Nacional De Neuroeducación
Diploma - Ontology and Organizational Neurocoaching (NIM/CAPC)
CAPC
Diploma - Positive Discipline
Instituto Nacional De Neuroeducación
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