JACQUETTA BENNETT
HUEYTOWN,AL
Summary
Accomplished professional well-versed in running department programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance and department results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2024 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff
- Verified and updated clinical records
- Interviewed patients to verify and update clinical and demographic records
Program Coordinator II
University of Alabama at Birmingham
10.2022 - 10.2024
- Coordinate and develop program activities in accordance with program needs
- Coordinate educational workshops, meetings, and conferences associated with program
- Delegate tasks to staff and volunteers during daily activities and coordinate events
- Coordinate periodic reports, financial statements, and records on program activities, progress, and status for management
- Coordinate program effectiveness to develop improved methods
- Coordinate research and planning necessary to assist with program evaluation, assessment, and annual reports
- Review applications and documentation independently and in conjunction with supervisor to make decisions pertaining to programs
- Partner with leadership in development of program-level policies and provides copies of program-specific policies to GME Office
- Coordinate measurable impact on operational effectiveness and attainments of training program objectives
- Administered budgets and coordinate expenditures to keep program operations aligned with budget targets
- Analyzed current program spending and shared cost-saving measures with director to increase savings to bottom line
- Logged program activities and coordinate official department records for internal use and government review
- Coordinate and implement new programming ideas to keep department relevant and growing
- Provided ongoing direction and leadership for program operations
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Developed and maintained relationships with external partners to facilitate program operations
Operations Work Lead
PNC Bank Corporation
06.2014 - 04.2022
- Generating invoices and account statements
- Performing account reconciliations
- Processing accounting receivables and incoming payments in compliance with financial policies and procedures
- Responsible for investigating high risk consumer and non-consumer accounts
- Daily case creation and investigation of suspicious activity
- Process charge backs for Debit Card claim recovery
- Maintain current knowledge of all federal and state laws and regulations, along with banks policies and procedures
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
Residential Loan Specialist II
PNC Bank Corporation
07.2012 - 05.2014
- Input data into loan systems from primary source documents
- Provide research and counsel to mortgage loan officers
- Direct and oversee the staffing and training
- Provide assistance to management on special projects such as reports and special data
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Recommended loan approvals and denials based on customer loan application reviews
Operations Compliance Support Specialist II
PNC Bank Corporation
07.2010 - 07.2012
- Maintained quality assurance for NSF reimbursement
- Evaluated and processed ACH reconcilement reports to adhere to departmental goals
- Followed up on potentially fraudulent claims initiated by claims representatives
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Compiled research and customer feedback on Reg E disputes
Claims Investigator/Team Leader
Regions Financial Corporation
01.2008 - 11.2009
- Accurately processed and investigated fraud and non-fraud claims
- Investigated claims regarding ATM, check card, and other fraudulent activity
- Promptly communicated with customers on card issues and resolutions
- Answered calls from internal claims customer service group
- Provided feedback to manager on issues or concerns regarding investigations and procedures
- Maintained files resulting from disputes warranting a charge back
- Followed up on potentially fraudulent claims initiated by claims representatives
Education
Bachelor of Science - Occupational Safety And Health
Columbia Southern University
Orange Beach, AL12-2019
Associate of Science - Management
University of Phoenix
Tempe, AZ01-2018
Skills
- Leadership Skills
- Problem-Solving Skills
- Teamwork
- Decision Making
- Effective Time Management
- Adaptability
- Fast Learner
- Computer Skills
- Ability to Work in a Team
- Excellent Communication Skills
- Ability to Work Under Pressure
- Multitasking Skills
- Time Management Skills
- Knowledge of Federal Laws
- Knowledge of State Laws
- Attention to Detail
- Critical Thinking
- Personnel Direction
- Employee Work Scheduling
- Staff Hiring and Evaluations
- Interdepartmental Coordination
- Dependability and Cooperation
- Program Management
- Project Coordination
- Program Operations
- Performance Management
- Task Delegation
- Dependability and Cooperation
- Operations Management
- Verbal and Written Communication
Accomplishments
- Meet and exceed all investigations and compliance goals
- Top Performer Recognition - 8/2014
- Quality of work (16 Times)
- Top Performance Team Leader (8 Times)
- Recognized as Employee of the month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve incoming compliance issues, earning recognition from upper management and financial reward.
Certification
OSHA 10-Hour Certification
Graduate Safety Practitioner (GSP) Certification
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2024 - Current
Program Coordinator II
University of Alabama at Birmingham
10.2022 - 10.2024
Operations Work Lead
PNC Bank Corporation
06.2014 - 04.2022
Residential Loan Specialist II
PNC Bank Corporation
07.2012 - 05.2014
Operations Compliance Support Specialist II
PNC Bank Corporation
07.2010 - 07.2012
Claims Investigator/Team Leader
Regions Financial Corporation
01.2008 - 11.2009
Bachelor of Science - Occupational Safety And Health
Columbia Southern University
Associate of Science - Management
University of Phoenix
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