Jafet Jimenez
Llorente
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Healthcare Operations Coordinator
Health Prime
08.2025 - Current
- Developed and maintained operational procedures to enhance workflow efficiency.
- Implemented process improvements that reduced turnaround time for project completion.
- Trained new employees on operational protocols and systems usage for seamless integration.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Trust & Safety Representative (EN/PT)
Accenture
07.2024 - 05.2025
- Conducted data audits and risk analysis to ensure compliance with safety protocols. Supported cross-team initiatives to optimize workflow and policy adherence.
Reference Specialist / Sr. Uploader
Aya Healthcare
03.2021 - 06.2024
- Managed high-volume data uploads with strict accuracy control. Led quality checks, trained new hires, and streamlined workflows through automation initiatives.
Customer Service Representative
Qualfon
03.2021 - 08.2021
- Delivered bilingual customer support, handled escalations efficiently, and maintained top satisfaction ratings.
Education
High School Diploma -
Newtonbrook High School
Toronto, Ontario07.2017
Skills
- Data Analysis & Reporting
- Workflow Optimization
- Team Leadership
- Process Improvement
- Operational Strategy
- Client Relations
- Problem Solving
- Process implementation
- Training management
- Administrative management
- Logistics coordination
- Operations management
Certification
- Professional Diploma in Corporate Management
- Professional Certificate: AI in Office Administration
- Professional Certificate of Agile and Scrum Business Analyst
- Executive Diploma in Data Analysis
Languages
English: Advanced (C1)
Professional Working
Portuguese: Advanced (B2)
Limited Working
Spanish: Native
Native or Bilingual
Timeline
Healthcare Operations Coordinator
Health Prime
08.2025 - Current
Trust & Safety Representative (EN/PT)
Accenture
07.2024 - 05.2025
Reference Specialist / Sr. Uploader
Aya Healthcare
03.2021 - 06.2024
Customer Service Representative
Qualfon
03.2021 - 08.2021
High School Diploma -
Newtonbrook High School