Jafet Fernando Chinchilla Vargas
Pérez Zeledón,San José
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
12
12
years of post-secondary education
Work History
Front Desk / Concierge
Hotel AltaGracia, Auberge Resorts
2023.11 - 5 2024
- As a Hotel Concierge, I played a pivotal role in creating guest experiences through a range of tailored services and solutions
- Key responsibilities included: Personalized Recommendations, Reservation Management, Travel Coordination, Special Requests, Problem Resolution, Anticipating Needs.
Telephone Operator
W Hotel
2023.04 - 2023.10
- As a Hotel Telephone Operator, I efficiently managed communication between guests and hotel services, ensuring a seamless and pleasant experience
- Key responsibilities included: Guest Call Management, Message Delivery, Service Requests, Emergency Response, Information Provision.
Education
Teaching English - In Pause
Universidad Latina
Pérez Zeledón, CR 2020.01 - Current
High School -
CTP General Viejo
Pérez Zeledón, CR 2008.01 - 2014.12
Skills
Customer Service
Active Listening
Problem-solving abilities
Critical Thinking
Team Player
Empathy
Personal Information
Date of Birth: 12/05/1996
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk / Concierge
Hotel AltaGracia, Auberge Resorts
2023.11 - 5 2024
Telephone Operator
W Hotel
2023.04 - 2023.10
Teaching English - In Pause
Universidad Latina
2020.01 - Current
High School -
CTP General Viejo
2008.01 - 2014.12
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