JAHIR DANIEL ROJAS LÓPEZ

2022 – 2023
Handled customer service calls in English in the collections and financial services sector.
Followed up on accounts, resolved issues, and provided personalized assistance.
Accurately recorded data in internal platforms, adhering to quality protocols.

Achievements and skills gained:

• Strengthened communication skills in English in professional settings.
• Ability to work under pressure and meet weekly targets.
• Developed patience, empathy, and active listening in customer service.

2018 – 2019
Participation in various commercials for television and digital platforms, performing different roles according to each campaign’s needs.
Collaboration with audiovisual production teams during professional shoots.
On-set work under the guidance of directors, adapting to timing, takes, and retakes.

Achievements and skills gained:

• Improved body language and on-camera confidence.
• Basic understanding of advertising production workflows.
• Development of active listening, teamwork, and adaptability skills.