Summary
Work History
Education
Skills
Websites
Timeline
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Justine Sanchez

Royal Oak

Summary

Dynamic Professional, adept in enhancing work productivity and talent management through strategic planning and efficient resource allocation. Skilled in customer service, HR policies and employment law compliance, with a proven track record in fostering diversity and inclusion, and improving employee retention by over 30%.

Work History

HR Generalist

MLC Designs
  • Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates
  • Reviewed and screened applicant resumes to identify qualified candidates
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management
  • Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning

Warehouse Operations Manager

MLC Designs
  • Managed daily warehouse operations, resulting in reduced waste and optimized space utilization
  • Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products
  • Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team
  • Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization

Optician

Luxottica Group
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction
  • Managed inventory, including clinical and pharmaceutical supplies
  • Provided contact lens education for new wearers
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly
  • Filed claims with vision and medical insurance companies to garner payment for optical services
  • Traced, cut, and polished lenses for finished lenses on same day orders

Optometric Technician

Vision Plus Eye Care Center
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses
  • Managed administrative duties with phone reception, appointment scheduling and payment processing
  • Managed inventory, including clinical and pharmaceutical supplies
  • Cut and edged lenses for same day orders through in-house lab
  • Performed repairs and adjustments on eyewear

Education

Bachelor of Science -

Madonna University
01.2013

Associate of Science -

Schoolcraft College
Livonia, MI
01.2005

Skills

  • HR policies and procedures
  • Onboarding and orientation
  • Benefits administration
  • Talent acquisition
  • Patient Scheduling
  • Vision Screening
  • HIPPA & JCAHO compliant
  • Payroll administration
  • Employee relations management
  • Background checks
  • Attendance management
  • Employment law compliance
  • Diversity and inclusion
  • Employee retention
  • Recruitment and selection
  • Compensation and benefits
  • Labor relations
  • Customer relations
  • Employee onboarding

Timeline

Associate of Science -

Schoolcraft College

HR Generalist

MLC Designs

Warehouse Operations Manager

MLC Designs

Optician

Luxottica Group

Optometric Technician

Vision Plus Eye Care Center

Bachelor of Science -

Madonna University

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Justine Sanchez