Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Jair Arias Coto

Jair Arias Coto

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Friendly and available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Work History

Customer Service Representative

Concentrix
05.2022 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Tutor

  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.

Volunteer

University of Costa Rica
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Planned and delivered numerous activities and special events for programs and services.
  • Supported staff with clerical work and other office tasks.

Teacher's Assistant

  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

Education

Bachelor of Science - Chemical Engineering

UNIVERSIDAD DE COSTA RICA
San Jose
04.2025

High School Diploma -

BILINGÜE DE SIQUIRRES
Limón
12.2018

Skills

  • Professional
  • Summary
  • I'm a proactive person, enjoy working
  • On teams, and I'm eager to improve
  • My English, in an environment that
  • Allows you to grow and be an
  • Excellent worker
  • Team Collaboration
  • Verbal and Written Communication
  • Operations Support

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Customer Service Representative

Concentrix
05.2022 - 09.2022

Tutor

Volunteer

University of Costa Rica

Teacher's Assistant

Bachelor of Science - Chemical Engineering

UNIVERSIDAD DE COSTA RICA

High School Diploma -

BILINGÜE DE SIQUIRRES

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Jair Arias Coto