Jake Waltman
San Diego,CA
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Soapy Joes Wash
San Diego
01.2020 - 01.2021
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Shift Manager and Cook
Flipping Pizza
San Diego, CA
02.2019 - 12.2020
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to establishment guidelines.
- Identified opportunities for upselling additional products or services to existing customers.
Education
Business
Bryant University
Smithfield, RI01-2027
Associate of Arts -
Palomar College
San Marcos, CA02-2023
Business
New Mexico State University
Las Cruces, NMSkills
- D1 Athlete
- NMSU Deans List
- Sales strategies
- Punctual and reliable
- Relationship building
- Strong Ethics
- Team Player
- Leader
- Staff training and onboarding
- Handling customer complaints
- Mentoring and coaching
- Team player
Timeline
Customer Service Representative
Soapy Joes Wash
01.2020 - 01.2021
Shift Manager and Cook
Flipping Pizza
02.2019 - 12.2020
Business
Bryant University
Associate of Arts -
Palomar College
Business
New Mexico State University