Motivated Service Worker with exceptional social skills, computer experience, communication abilities and customer service background. Dedicated to following company policies and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Hi, I’m
Jamie Wurz
Rome
Summary
Overview
23
years of professional experience
Work History
Oneida Nation Enterprises, Verona
Table Games Dealer
2022.09 - Current (2 years)
Job overview
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
SSO LLC (NYS DOH), Albany
Community Support Specialist Supervisor
2021.02 - 2022.02 (1 year)
Job overview
- Liaised with community members, recommending resources and programs.
- Aided in identification of individuals and families in need of social services to provide benefits and resources.
- Facilitated referrals to community resources and services to meet needs of individuals and families.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns regarding Covid-19.
- Worked flexible hours across night, weekend and holiday shifts
- Used critical thinking to break down problems, evaluate solutions and make decisions
Mohawk Ltd., Chadwicks
Electronics Technician II
2006.11 - 2017.10 (10 years & 11 months)
Job overview
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Specialized in personal gas detector repair, calibration, and sales.
- Dramatically Increased profitability and efficiency of previously underperforming product line.
Bank Of America, Utica
Customer Service Representative
2000.01 - 2003.12 (3 years & 11 months)
Job overview
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times. Most inquiries resolved within 3 minutes or less.
- Developed customer service policies and procedures to meet and exceed industry service standards
Education
SUNY Polytechnic Institute Utica, NY
Bachelor of Science from Business/Public Managemant
University Overview
Skills
- Complaint resolution
- Needs assessment
- Documentation proficiency
- Planning and Coordination
- Organization and Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Policies and procedures
Timeline
Table Games Dealer
Oneida Nation Enterprises
2022.09 - Current (2 years)
Community Support Specialist Supervisor
SSO LLC (NYS DOH)
2021.02 - 2022.02 (1 year)
Electronics Technician II
Mohawk Ltd.
2006.11 - 2017.10 (10 years & 11 months)
Customer Service Representative
Bank Of America
2000.01 - 2003.12 (3 years & 11 months)
SUNY Polytechnic Institute
Bachelor of Science from Business/Public Managemant
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