Janice Brown Sandi

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Maintained excellent attendance record, consistently arriving to work on time.

Chat agent for MasterClass

• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Effective liaison between customers and internal departments.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Managed over 70 customer emails per day.

Fraud service department, Capital One Bank

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided information to customers regarding Capital One's charge card and loyalty program and helped to open and activate new accounts.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed over 50 customers call per day.

Project : Conformation of a public – private partnership to increase the competitiveness of the cocoa sector

• Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
• Provided assistance with preparation of project-related reports, manuscripts, and presentations

Fair Trade Project organized by the IICA and CLAC.

• Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
• Stayed up to date on document control standards specializing in marketing.
• Completed multiple tasks simultaneously to optimize project completion.
• Performed work according to project schedules and established quality standards.
• Provided assistance with preparation of project-related reports, manuscripts, and presentations

Assistant in the platform and credit departments.

• Submitted reports to senior management to aid in business decision-making and planning.
• Maintained accurate and complete documentation for all financial department procedures.
• Balanced reports to submit for approval and verification.
• Maintained up-to-date knowledge of tax codes, legislation and tax programs.

Dominican Republic´s Liaison in the Forum for East Asia – Latin America Cooperation (19 - 21 Aug.)

• Forged and cultivated productive relationships with community members and potential partners.
• Generated comprehensive reports regarding incidents, events and important business matters.