Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaret Jesus López Alvarado

San José,SJ

Summary

Dynamic Store Supervisor at Liberty Latin America with proven expertise in analytical problem-solving and team leadership. Enhanced customer satisfaction through effective issue resolution and meticulous inventory management. Recognized for fostering a positive work environment while driving operational excellence and maintaining high standards of service delivery.

Overview

6
6
years of professional experience

Work History

Store Supervisor

Liberty Latin America
08.2022 - Current
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.

Customer Service Agent

Liberty Latin America
11.2021 - 07.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Technical Support Agent

ICE
05.2019 - 10.2021
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.

Education

Associate of Arts - Language

Centro Cultural De Idiomas
San Jose, Costa Rica
06-2025

GED -

C.T.P Granadilla
San Jose, Costa Rica
08-2018

Skills

  • Analytical problem-solving
  • Customer service
  • Team leadership
  • Multitasking and organization

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Portuguese
Intermediate (B1)

Timeline

Store Supervisor

Liberty Latin America
08.2022 - Current

Customer Service Agent

Liberty Latin America
11.2021 - 07.2022

Technical Support Agent

ICE
05.2019 - 10.2021

Associate of Arts - Language

Centro Cultural De Idiomas

GED -

C.T.P Granadilla

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Jaret Jesus López Alvarado