Jaron Valverde
Cartago,La Union
Summary
Network Engineer focused on customer experience.
A great team player who's always looking for ways to improve the quality of processes and able to adapt to a constant changing environment.
Overview
6
6
years of professional experience
Work History
Cloud Support Engineer Associate
Akamai
San Jose , Escazu
05.2022 - Current
- Working with internal cross-functional teams to solve technical problems for our customers
- Acting as a trusted technical advisor to our strategic customers
- Solving technical problems, demonstrating Akamai's value, and communicating clearly and effectively to both technical and business audiences
- Managing support for Media, Web and Enterprise customers
Enterprise Network Engineer
Foundever
San Jose
03.2019 - 04.2022
- Work as part of a global organization, collaborating with engineers and specialists at different locations and levels.
- The GVE specialist assists Cisco partners and qualified Cisco employees in the Americas, helping them to position the best technical solution for each specific scenario; by providing comprehensive, accurate and timely information, which may include product technical details, compatibility, features validating or creating bills or materials, among others.
Customer Sales Representative
Foundever
San Jose
11.2017 - 02.2019
- In charge of delivering customer service and sales for the account; also part of the team who helped the agents with concerns and escalations to better assist their customers
- Sales accelerator assigned to identify customer needs and offer the best solution based on the company's best products and solutions.
Education
Cisco Certified Network Associate
Universidad De Costa Rica
03-2020
GED -
Vicente Lachner Sandoval
Cartago12-2017
Skills
- Cloud Computing
- Troubleshooting
- Technology Support
- User Training
- Network Configuration
- OSI Network Layers
- Support Services
Timeline
Cloud Support Engineer Associate
Akamai
05.2022 - Current
Enterprise Network Engineer
Foundever
03.2019 - 04.2022
Customer Sales Representative
Foundever
11.2017 - 02.2019
Cisco Certified Network Associate
Universidad De Costa Rica
GED -
Vicente Lachner Sandoval
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