Summary
Overview
Work History
Education
Skills
Timeline
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Jaron Valverde

Cartago,La Union

Summary

Network Engineer focused on customer experience.
A great team player who's always looking for ways to improve the quality of processes and able to adapt to a constant changing environment.

Overview

6
6
years of professional experience

Work History

Cloud Support Engineer Associate

Akamai
San Jose , Escazu
05.2022 - Current
  • Working with internal cross-functional teams to solve technical problems for our customers
  • Acting as a trusted technical advisor to our strategic customers
  • Solving technical problems, demonstrating Akamai's value, and communicating clearly and effectively to both technical and business audiences
  • Managing support for Media, Web and Enterprise customers

Enterprise Network Engineer

Foundever
San Jose
03.2019 - 04.2022
  • Work as part of a global organization, collaborating with engineers and specialists at different locations and levels.
  • The GVE specialist assists Cisco partners and qualified Cisco employees in the Americas, helping them to position the best technical solution for each specific scenario; by providing comprehensive, accurate and timely information, which may include product technical details, compatibility, features validating or creating bills or materials, among others.

Customer Sales Representative

Foundever
San Jose
11.2017 - 02.2019
  • In charge of delivering customer service and sales for the account; also part of the team who helped the agents with concerns and escalations to better assist their customers
  • Sales accelerator assigned to identify customer needs and offer the best solution based on the company's best products and solutions.

Education

Cisco Certified Network Associate

Universidad De Costa Rica
03-2020

GED -

Vicente Lachner Sandoval
Cartago
12-2017

Skills

  • Cloud Computing
  • Troubleshooting
  • Technology Support
  • User Training
  • Network Configuration
  • OSI Network Layers
  • Support Services

Timeline

Cloud Support Engineer Associate

Akamai
05.2022 - Current

Enterprise Network Engineer

Foundever
03.2019 - 04.2022

Customer Sales Representative

Foundever
11.2017 - 02.2019

Cisco Certified Network Associate

Universidad De Costa Rica

GED -

Vicente Lachner Sandoval

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Jaron Valverde