Javier Loría Abarca

- Lead onboarding and continuous training programs for new customer care agents.

- Design engaging learning materials and workshops focused on service excellence and product knowledge.

- Evaluate team KPIs and performance to ensure training effectiveness, and continuous improvement.

- Supported internal workflows to ensure the smooth handling of Invisalign cases.

- Collaborated with cross-functional teams, including logistics and customer service, to resolve complex cases.

- Maintained high accuracy in case processing and documentation.

- Managed provider data entry and registration updates in compliance with regional standards.

- Conducted quality control to ensure accuracy and efficiency in onboarding dental professionals.

- Delivered front-line support to customers and dental professionals, resolving inquiries with professionalism.

- Helped improve satisfaction scores and department response times through empathetic communication.

- Assisted in scheduling, event planning, and inter-school tournament coordination.

- Maintained effective communication with coaches, students, and parents.

- Managed logistics and documentation for athletic programs.