Javier Mestayer Roldan
Technical Program/Project Manager | Senior Delivery Manager | Implementation Manager
La Ribera de Belen
Summary
With over 10 years of experience in IT positions, specializing in Senior Program & Project Management, Implementation & Delivery Management. I'm passionate about leading strategic initiatives and integrating innovative technologies like Robotic Process Automation (RPA) initiatives. My career highlights include enhancing operational efficiency and leading successful integration of reporting tool, implementation of network & infra products and process improvements.
Overview
18
18
years of professional experience
5
5
Certifications
2
2
Languages
Work History
SENIOR DATA DELIVERY MANAGER
VMWARE COSTA RICA
08.2020 - 02.2024
- Managed RPA CoE Non-Finance Portfolio Program for WWBO organization, overseeing average of 30+ projects with 100,000 hours of savings per year
- Developed RPA program project plans, collected business requirements for new opportunities on program, and establishing priorities for project portfolio completion.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Conducted regular audits of internal processes to identify inefficiencies or gaps in compliance with established protocols
PSO CoE SENIOR MANAGER
VMWARE COSTA RICA
05.2018 - 08.2020
- Tracking progress of new projects within PSO program and providing regular updates to stakeholders and senior management.
- Managing PSO Helpdesk, assigning different category cases to the correct SME and serving as point of contact for all escalations for support case services.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
SENIOR PROGRAM/PROJECT MANAGER
DXC TECHNOLOGY
07.2016 - 05.2018
- Engaged with various stakeholders, including team members, clients, and senior management, to ensure alignment and support for program's objectives.
- Assisted in managing service vendors, including HPE Operations, HPE engineering, and implementation resources for each assigned project
- Managed standard project risks and issues, developing mitigation plans and implementing contingency plans to ensure project success
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Adhered to Change Control submission and approval processes according to customer requirements.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
IMPLEMENTATION MANAGER II
SYNIVERSE TECHNOLOGIES
02.2015 - 07.2016
- Managed customer and Syniverse technical deliverables during the product implementation process to ensure delivery of high-quality product solutions to the customer
- Acted as a Subject Matter Expert (SME) for several medium to highly complex product implementations in IPX Networking / IC-SMS / ICMMS / SIGTRAN
- Managed 18 implementation projects simultaneously, overseeing project resources and deliverables to meet both contractual requirements and th business' key performance indicators
- Accelerated project implementations for IPX augments and terminations by 20%
- Managed a revenue budget of $2 million in messaging and networking projects, ensuring the activation of all Order Line Items (OLI) as expected.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
RELEASE TEST MANAGER
BANK OF AMERICA
06.2009 - 10.2014
- Led a group of 5 Change Analysts for different lines of business, managing performance plans, development plans, and goal settings from FYE 2009 to FYE 2012
- Prepared KPIs, CTQs, and metrics routines for each release for presentation to senior management and customers
- Evaluated new BRDs for introduction projects in each release.
BUSINESS PROCESS ANALYST
HEWLET PACKARD COSTA RICA
07.2006 - 06.2009
- Analyzed inventory for different warehouses across the US and Canada, utilized SAP to place orders, and managed information about the workload of different orders.
Education
Bachelor of Science - Industrial Engineering
U. INTERNACIONAL DE LAS AMÉRICAS
San Jose, CR 05.2001 - 2005.05
Skills
Certification
Sandler Professional Sales Certified
Programs & Tools
MS Office 365 / MS Visio / MS Project / Confluence / JIRA / Salesforce CRM / Workday / Smartsheet / HP Quality Center / SAP / Clarity / Tableau / Power BI / Cyara IVR
References
REFERENCES WILL BE PROVIDED AS PER REQUEST.
Timeline
SENIOR DATA DELIVERY MANAGER
VMWARE COSTA RICA
08.2020 - 02.2024
PSO CoE SENIOR MANAGER
VMWARE COSTA RICA
05.2018 - 08.2020
Sandler Professional Sales Certified
10-2016
SENIOR PROGRAM/PROJECT MANAGER
DXC TECHNOLOGY
07.2016 - 05.2018
IMPLEMENTATION MANAGER II
SYNIVERSE TECHNOLOGIES
02.2015 - 07.2016
Scrum Master Certified
04-2014
ITIL Foundations Certified (APMG)
08-2013
Leadership Certification Program
12-2011
Green Belt Certified (Bank Of America - 6 Sigma)
05-2010
RELEASE TEST MANAGER
BANK OF AMERICA
06.2009 - 10.2014
BUSINESS PROCESS ANALYST
HEWLET PACKARD COSTA RICA
07.2006 - 06.2009
Bachelor of Science - Industrial Engineering
U. INTERNACIONAL DE LAS AMÉRICAS
05.2001 - 2005.05
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