Javier Quiros Ruiz
Heredia Centro
Summary
Goal-oriented customer service specialist with a proven track record of delivering high-quality service. Known for problem-solving skills and adaptability to various situations. Excel in managing digital tools and customer service platforms. Strengths lie in effectively solving problems, prioritizing tasks, and collaborating within a team. Seeking opportunity to further develop career and contribute best efforts.
Overview
3
3
years of professional experience
Work History
Agent Services Representative
Movate
04.2024 - 12.2024
- Analysis of solutions to satisfy customer needs.
- Compliance with the company's internal procedures and regulations.
- Use of digital tools and the company's customer service platform.
- Monitoring of claims cases until resolution.
Agent Services Representative
Concentrix
10.2022 - 04.2024
- Effective resolution of customer questions and doubts taking into account their profile and needs.
- Customer support by phone, chat and email.
- Collaboration with internal teams to ensure customer satisfaction.
- Carrying out different complementary administrative tasks according to the position.
Cashier
Wallmart
02.2022 - 09.2022
- Use of cash register and point of sale terminal.
- Customer service to satisfy your purchasing needs and offer quality service.
Education
High School Diploma -
IPEC San José
2021
Skills
- Individual and team work
- Commitment to the company
- Adaptability to different situations
- Excellent customer service
- Troubleshooting
Languages
Español
Idioma nativo
Inglés
Avanzado
C1
Additional Information
- Familiarizado con equipo de tecnología.
- +40 WPM con teclado.
- Licencia de conducir A3
Timeline
Agent Services Representative
Movate
04.2024 - 12.2024
Agent Services Representative
Concentrix
10.2022 - 04.2024
Cashier
Wallmart
02.2022 - 09.2022
High School Diploma -
IPEC San José
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