Dynamic professional with proven expertise in infrastructure services and customer support, honed at DXC Technology and SYKES. Excelled in enhancing team collaboration, streamlining processes, and elevating customer satisfaction through empathetic service. Skilled in MS Excel and active listening, adept at driving efficiency and process improvements. Rational Sr Analyst III Infrastructure Services with 4 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
MS Excel
Documentation And Reporting
Report Preparation
Excel proficiency
Root Cause Analysis
Team Collaboration and Leadership
Issue Identification
Information Gathering
Process Improvements
Adaptability
Interpersonal Skills
Active Listening
Learning
Languages
Technology
I like exercising at least three days a week.
I believe that a strong and healthy body leads to a strong and healthy mind, which is very important in one's job performance.
Learning is how you exercise the mind, the more you learn the more you can expand your horizons and your view of the world.
A long time ago someone realized that cooking meat over a fire made it easier to consume and digest, which in turn and with the passage of time, made our stomachs smaller and increased the sized of our brains.
That day humanity learned an incredible lesson about inventiveness and passing down knowledge so that others could improve upon that knowledge.
Learning is the most powerful tool humans have.
I enjoy writing stories about fictional characters, creating fantasy worlds and epic adventures, of course, what I write is only for my own enjoyment and the work of an amateur.
I love reading books, specially fantasy books, such as Harry Potter and Lord of the Rings, that's were I got my inspiration from, and just because those stories are of a fantasy nature it doesn't mean they can't tech us things.
Many of those stores have characters who fight against incredible odds to preserve good in their world and I have always found that fascinating.