Summary
Overview
Work History
Education
Skills
Languages
Interests
Exercising, compulsive learning and writing stories.
Timeline
Generic

Javier Mauricio Ordoñez Chacón

Sr Analyst III Infrastructure Services
San Pedro,SJ

Summary

Dynamic professional with proven expertise in infrastructure services and customer support, honed at DXC Technology and SYKES. Excelled in enhancing team collaboration, streamlining processes, and elevating customer satisfaction through empathetic service. Skilled in MS Excel and active listening, adept at driving efficiency and process improvements. Rational Sr Analyst III Infrastructure Services with 4 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

7
7
years of professional experience

Work History

Sr Analyst III Infrastructure Services

DXC Technology
02.2020 - Current
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Elevated scrutiny abilities to determine the seriousness of any given situation.

Customer Service Representative

SYKES
03.2018 - 11.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Liceo Diurno De Esparza
Esparza, Puntarenas
05.2001 -

Skills

MS Excel

Documentation And Reporting

Report Preparation

Excel proficiency

Root Cause Analysis

Team Collaboration and Leadership

Issue Identification

Information Gathering

Process Improvements

Adaptability

Interpersonal Skills

Active Listening

Languages

English
Native or Bilingual
Japanese
Elementary
Spanish
Native or Bilingual

Interests

Learning

Languages

Technology

Exercising, compulsive learning and writing stories.

I like exercising at least three days a week.


I believe that a strong and healthy body leads to a strong and healthy mind, which is very important in one's job performance.


Learning is how you exercise the mind, the more you learn the more you can expand your horizons and your view of the world.


A long time ago someone realized that cooking meat over a fire made it easier to consume and digest, which in turn and with the passage of time, made our stomachs smaller and increased the sized of our brains.


That day humanity learned an incredible lesson about inventiveness and passing down knowledge so that others could improve upon that knowledge.


Learning is the most powerful tool humans have.



I enjoy writing stories about fictional characters, creating fantasy worlds and epic adventures, of course, what I write is only for my own enjoyment and the work of an amateur.


I love reading books, specially fantasy books, such as Harry Potter and Lord of the Rings, that's were I got my inspiration from, and just because those stories are of a fantasy nature it doesn't mean they can't tech us things.


Many of those stores have characters who fight against incredible odds to preserve good in their world and I have always found that fascinating.

Timeline

Sr Analyst III Infrastructure Services

DXC Technology
02.2020 - Current

Customer Service Representative

SYKES
03.2018 - 11.2019

High School Diploma -

Liceo Diurno De Esparza
05.2001 -
Javier Mauricio Ordoñez ChacónSr Analyst III Infrastructure Services