Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jazmin Prendas

Heredia

Summary

Focused on customer service, with almost 2 years of experience in customer care and service environments, with the ability to make customers feel valued and the ability to facilitate positive experiences through high quality customer service as effective resolution of problems and complaints.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Movate
Heredia, Lagunilla
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Amazon
Calle Blancos, San José (Remote)
02.2022 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Cindea Ciudad Neilly
Ciudad Neilly
12.2018

Bachelor Business Administration -

Universidad Fidélitas
Heredia, Costa Rica

English Course -

Tecnológico De Costa Rica
Cartago
04.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Microsoft Excel

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Customer Service Representative

Movate
05.2023 - Current

Customer Service Representative

Amazon
02.2022 - 01.2023

High School Diploma -

Cindea Ciudad Neilly

Bachelor Business Administration -

Universidad Fidélitas

English Course -

Tecnológico De Costa Rica
Jazmin Prendas