Jazmin Prendas Aguilar
San Francisco ,Heredia
Summary
Motivated and results-driven customer service professional with more than 2 years of experience in high-performance environments. Recognized as a top performer in current role at Movate (Home Depot account) and with previous experience at Amazon supporting customers via calls, emails, and chat. Proven ability to manage high volumes of interactions, train others, and support internal teams. Currently serving as Floor Support and completed Elite training for Team Lead development. Adept at communication, problem-solving, and driving continuous improvement through proactive thinking.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Support & Customer Service Representative
Movate – Home Depot Account
08.2023 - Current
• Consistently ranked as a top performer based on KPIs and customer satisfaction.
• Currently acting as Floor Support, assisting agents in real time and escalating concerns.
• Participated in training sessions for the Philippines team, sharing best practices in call handling.
• Completed Elite Leadership Training for Team Lead development.
• Skilled in de-escalation, multitasking, and technical troubleshooting.
Customer Service
Amazon
09.2022 - 03.2023
- Provided outstanding assistance via voice, email, and chat.
- Addressed customer issues related to orders, returns, refunds, technical problems.
- Achieved high performance targets efficiently.
Education
Business Administration
Universidad Fidélitas
Heredia English Language Studies
Universidad Tecnológica De Costa Rica (TEC)
San José 10.2022
Skills
Advanced English (C1 – spoken and written)
Experience in chat channels and multichannel support
Coaching and peer training
Microsoft Office (Excel, Word, PowerPoint)
Communication & Presentation Skills
Critical Thinking & Problem Solving
Schedule Flexibility & Proactive Attitude
Self-motivation and team collaboration
Certification
• Elite Leadership Program – Team Lead Development (Movate)
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Floor Support & Customer Service Representative
Movate – Home Depot Account
08.2023 - Current
Customer Service
Amazon
09.2022 - 03.2023
Business Administration
Universidad Fidélitas
English Language Studies
Universidad Tecnológica De Costa Rica (TEC)
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