Jazmín Monge Piedra
Costa Rica,SJ
Summary
Effective Scheduling Coordinator and administrative auxiliary promoting more than 5 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking, documentation and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Aspire Dermatology
02.2023 - 06.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors
- Classification and filing of incoming documents and faxes
- Generated reports and tracked data to monitor operational priorities and scheduling
- Calendar management
Senior Team Administrative Assistant
WHO Management
01.2019 - 04.2024
- Answered multi-line communication systems, delivering messages to staff and providing guidance to clients
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Supported executive staff through scheduling meetings, and preparing crucial documents
- Assisted in onboarding new employees, and new clients providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Calendar management
Administrative Executive
Infosys: Verizon
09.2022 - 12.2022
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Conducted thorough research to support executive decision-making, leading to more informed and strategic business moves.
CSS and Team Leader
Uniform Advantage
07.2020 - 08.2022
- Customer Care Specialist responsibilities: Handled billing information and inquiries from customers regarding unknown charges, account profile creation, return
- Team Leader responsibilities:
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Customer Service
Amazon
06.2018 - 01.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Education
Bachelor of Science - Nursing
Universidad Latina
San José, Costa Rica12.2023
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Verbal and written communication
- Time management skills
- Attention to Detail
- Schedule Management
- Critical Thinking
- Office Administration
- Deadline-oriented
- Skilled in [Software]
- Telephone Etiquette
- Administrative duties
- Documentation skills
- Quality Assurance
Languages
English, Spanish
Native language
French
Intermediate
B1
Timeline
Scheduling Coordinator
Aspire Dermatology
02.2023 - 06.2024
Administrative Executive
Infosys: Verizon
09.2022 - 12.2022
CSS and Team Leader
Uniform Advantage
07.2020 - 08.2022
Senior Team Administrative Assistant
WHO Management
01.2019 - 04.2024
Customer Service
Amazon
06.2018 - 01.2019
Bachelor of Science - Nursing
Universidad Latina
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