Jean Ulate
Sabanilla,SJ
Summary
Reliable and adaptable professional with proven expertise in self-motivation, time management, data entry, back-office operations, and technical support, coupled with strong customer service skills. Thrives in fast-paced, high-pressure environments, consistently tackling new challenges and delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Back Office Specialist
Teleperformance
07.2023 - 09.2024
- Data Entry and Validation – Accurately input, review, and validate data from various partner companies, ensuring consistency and accuracy.
- Data Quality Assurance – Perform routine quality checks to verify the integrity of data, identifying and correcting any errors or inconsistencies.
- Troubleshooting and Issue Resolution – Assist in identifying data discrepancies and work with appropriate teams to resolve any system or process-related issues impacting data accuracy.
Help Desk Technician
DXC Technology, Hewlett Packard Enterprise
09.2022 - 06.2023
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Created user accounts and assigned permissions.
Helpdesk/IT Representative
Fujitsu
07.2019 - 08.2022
- Troubleshooting Hardware and Software Issues – Diagnose and resolve hardware and software malfunctions for end-users.
- Providing Technical Assistance – Offer real-time support over phone, for issues related to computer systems, network connectivity, and application performance.
- Remote Support – Provide assistance through remote desktop tools to fix issues without being physically present.
Back Office Executive
Equifax
06.2018 - 07.2019
- Assisted clients in disputing inaccuracies on their credit reports.
- Handled escalations, Frauds concerns, and provided Floor support.
Education
INA - Auxiliary Self-Service
INA
Puerto Viejo De Sarapiqui, H01.2018
INA - Execute English
INA
Puerto Viejo De Sarapiqui, H01.2017
Skills
Invoice Processing
Data entry expertise
Document Management
Report Generation
Positive Attitude
Strong Problem Solver
Languages
Spanish
English
Phone
+506, 7114-7076
Personal Information
Age: 23
References
- Mariamalia Sotela, 83439480, mariamasarapiqui@gmail.com
- Antonio Jimenez, 88234023, tonyjimenez_84@hotmail.com
Timeline
Back Office Specialist
Teleperformance
07.2023 - 09.2024
Help Desk Technician
DXC Technology, Hewlett Packard Enterprise
09.2022 - 06.2023
Helpdesk/IT Representative
Fujitsu
07.2019 - 08.2022
Back Office Executive
Equifax
06.2018 - 07.2019
INA - Auxiliary Self-Service
INA
INA - Execute English
INA
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