Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hands-on Projects (applied labs & simulations)
Generic

Jean Carlo Alvarado

Tilarán,Guanacaste

Summary

Junior DevOps & IT Support professional with hands-on projects in CI/CD, automation, and cloud infrastructure. Experienced in troubleshooting, scripting, and customer-facing support; bilingual and remote-ready.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front and Back Desk Receptionist & IT Support

Clínica Veterinaria Cruz
06.2025 - Current


  • Served as an integral part of the office support system, consistently delivering high-quality results under pressure.
  • Assisted in event planning for company functions, contributing to successful outcomes and employee engagement.
  • Contributed to team success by assisting in various administrative tasks when needed.
  • Contributed to team efficiency by resolving technical problems quickly and improving the overall customer experience.

Technical Support & Photo Sales Assistant

Monteverde Extremo Park, adventure and canopy park
07.2024 - 04.2025
  • Sold photo packages to clients while maintaining fast and friendly customer service during peak hours.
  • Ensured daily functionality of technical equipment (hardware and software) to avoid data loss or sales disruption.
  • Independently troubleshooted issues with cameras, displays, PCs, and file systems without external support.
  • Contributed to team efficiency by resolving technical problems quickly and improving the overall customer experience.


Education

TI

Continuous Self-learning in DevOps/Cloud (labs & Projects)
Online

Skills

  • Scripting / Automation: Bash, Python (basics), Ansible (playbooks, Jinja2 templates, AWX)
  • Containers: Docker (images, Compose)
  • Cloud: AWS (EC2, S3, RDS, IAM, VPC basics)
  • IaC: Terraform (basic infrastructure deployments)
  • Networking/Security: VPC, Security Groups, IAM roles (labs)
  • Methodologies: Agile & Scrum, Devops (IBM course)
  • Other: HTML/CSS, Jira
  • English: Intermediate
  • CI/CD: Jenkins (pipelines)
  • OS & CLI: Linux (CLI)

Certification

  • Introduction to DevOps – IBM
  • Introduction to Agile & Scrum Software Development – IBM
  • Technical Support Fundamentals – Google
  • Linux & Shell Scripting Basics – IBM

Timeline

Front and Back Desk Receptionist & IT Support

Clínica Veterinaria Cruz
06.2025 - Current

Technical Support & Photo Sales Assistant

Monteverde Extremo Park, adventure and canopy park
07.2024 - 04.2025

TI

Continuous Self-learning in DevOps/Cloud (labs & Projects)

Hands-on Projects (applied labs & simulations)

Project #1 — CI/CD Pipeline with Jenkins & Ansible
Stack: Jenkins, Ansible, Flask, EC2, GitHub, S3, Docker

  • Built CI/CD pipeline: code checkout → packaging → S3 artifact storage → automated Ansible deploy on EC2 → systemd service → healthcheck validation.
  • Result: reproducible deployments, faster release cycles, fewer manual errors, base ready for scaling with Jenkins/S3.

Project #2 — Blogging Platform “BlogSphere”
Stack: Flask, SQLAlchemy, PostgreSQL (RDS), Terraform, EC2, ALB, IAM, ECR, S3

  • Built Flask app with CRUD, image uploads to S3, /health endpoint; Terraform for reproducible infra (VPC, subnets, SGs, RDS, EC2, ALB, IAM).
  • Result: scalable, highly available setup; separation of storage/database; reduced operational risk via IaC + IAM.

Project #3 — CI/CD Static Site Deploy
Stack: Jenkins, GitHub Actions, Ansible, Docker, HTML/CSS

  • Defined Jenkinsfile + GitHub Actions workflow to auto-deploy static files; Ansible roles for sync/update.
  • Result: push-to-deploy reproducible, reduced manual steps, consistent environment with Docker/Ansible.

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Jean Carlo Alvarado