Summary
Work History
Education
Skills
Relevant Projects
Timeline
Generic

Jean Carlo Alvarado

Tilaran

Summary

IT Support & Automation enthusiast with hands-on experience in Linux, Windows, Ansible (including AWX), Bash scripting, Python, AWS, and DevOps tools. Skilled in troubleshooting, automation, and infrastructure support through practical projects simulating enterprise environments. Strong background in customer service ensures clear communication, patience, and a problem-solving attitude. Fluent in English and eager to grow as an Associate Engineer in IT Infrastructure & Operations.

Work History

Customer Service & Support – VetCruz

Clínica Veterinaria Cruz
07.2025 - Current
  • Assisted clients by resolving issues with patience and clarity.
  • Strengthened troubleshooting and communication skills.
  • Gained direct experience supporting users in high-demand environments.

Education

No Degree - Projects And Online Training (IBM, Coursera).

Self-taught in IT Support And DevOps Technologies

Skills

  • Operating Systems: Linux (Ubuntu, Amazon Linux)
  • Automation: Ansible (including AWX), Bash scripting
  • Cloud & Infra: AWS, Terraform
  • Containers: Docker, familiarity with Kubernetes
  • Version Control & CI/CD: Git/GitHub, Jenkins
  • SQL: basic queries
  • Soft Skills: advanced English, customer communication, RCA mindset, troubleshooting, problem-solving

Relevant Projects

AtlasFlow – End-to-End DevOps Pipeline
Designed and deployed a reproducible pipeline integrating automation and DevOps tools:

  • Ansible (including AWX) → automated server configuration and application deployment.
  • Terraform → provisioned AWS infrastructure (VPC, EC2, Security Groups).
  • Docker → built and published custom images.
  • Jenkins → orchestrated CI/CD multi-stage pipeline.
  • Implemented dynamic inventories with AWS EC2, secured SSH access, and performed automated health checks.
  • Focused on troubleshooting, automation, and idempotent execution to eliminate repeat issues.


Linux & Bash Scripting Labs

  • Practiced package installation, service restarts, and updates on Linux servers.
  • Wrote Bash scripts for automation and configuration.
  • Troubleshot issues with SSH connectivity, permissions, and networking in AWS environments.
  • Focused on Linux troubleshooting and automation skills.

Timeline

Customer Service & Support – VetCruz

Clínica Veterinaria Cruz
07.2025 - Current

No Degree - Projects And Online Training (IBM, Coursera).

Self-taught in IT Support And DevOps Technologies
Jean Carlo Alvarado