Jean Carlo Ugalde Herra
Accounts Payable Analyst
Alajuela
Summary
Business Administration student with high level of English and strong ability to analyze and organize large data sets. Deep technical knowledge with profcient use of Power BI, Excel, JDE, SAP and other ERP's.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Accounts Payable Analyst
Stryker
10.2023 - Current
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Identified opportunities and risks in accounts payable process to improve standard operating procedures.
- Contributed to financial reporting accuracy by reconciling accounts payable general ledger accounts monthly.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Provided cross-functional support for other finance departments as needed, fostering a cohesive team environment.
Accounts Payable Clerk
Stryker
10.2022 - 10.2023
- Invoice Processing
- Perform audit controls and review them for Non PO transactions
- Meetings with business colleagues to provide assistance with troubleshooting
- Support to Facility Managers to process and keep report of the utilities and rents for their respective sites.
Customer Service/Merchant Support Agent
Snap Finance
09.2021 - 09.2022
- Explained products offered by the company
- Reviewed customer personal and billing information
- Provided improvement modules
- Merchant Support
- Partner with merchants to explain website use, invoice corrections, sales, products, application processes, and funding
- Translator between international customers
- Manage merchant and customer accounts for internal issues.
Customer Service Agent
Concentrix
08.2020 - 01.2021
- Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment
- Operate the telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person and emergency calls
- Provide assistance for customers with special billing requests
- Maintain detailed and complete records of health care plans and prognoses.
Customer Service Representative
SYKES
09.2019 - 09.2020
- Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations
- Follow ethical codes that protect the confidentiality of information
- Collect information about individuals or clients, using interviews, case histories, observational techniques and other assessment methods
- Guided new hires on their daily tasks and goals
Education
Associate of Arts - Business Administration And Accounting
Ulacit
San Jose 05.2019 - Current
Skills
Ability to Work Under Pressure
Multitasking
Active Listening
Adaptability
Fast Learner
Strategic
Certification
Lean Six Sigma: Yellow Belt
Timeline
Lean Six Sigma: Yellow Belt
11-2023
Accounts Payable Analyst
Stryker
10.2023 - Current
Accounting Foundations: Internal Controls
10-2023
Accounts Payable Clerk
Stryker
10.2022 - 10.2023
Customer Service/Merchant Support Agent
Snap Finance
09.2021 - 09.2022
Customer Service Agent
Concentrix
08.2020 - 01.2021
Customer Service Representative
SYKES
09.2019 - 09.2020
Associate of Arts - Business Administration And Accounting
Ulacit
05.2019 - Current
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