Jean Morales
Scheduler
San Pablo
Summary
Dynamic professional with a proven track record at Oclinicals, excelling in schedule management and customer service. Enhanced scheduling processes through innovative software tools, driving continuous improvement. Bilingual communicator adept at fostering teamwork and collaboration, ensuring high customer satisfaction and retention through empathetic problem-solving.
Overview
3
3
years of professional experience
Work History
Scheduler
Oclinicals - Texas Digestive Disease Consultants
08.2023 - Current
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Bilingual CSR
ADT Security
01.2023 - 08.2023
- Collaborated closely with other departments, ensuring seamless coordination when addressing multilingual customer queries or complaints.
- Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
- Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
- Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.
- Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
Education
High School Diploma -
Pasos De Juventud
Heredia 05.2001 -
Skills
Document management
Schedule management
Schedule coordination
Order processing
Teamwork and collaboration
Customer service
Effective multitasking
Medical terminology
Timeline
Scheduler
Oclinicals - Texas Digestive Disease Consultants
08.2023 - Current
Bilingual CSR
ADT Security
01.2023 - 08.2023
High School Diploma -
Pasos De Juventud
05.2001 -
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