Jeannine St Fleur
Orlando,FL
Summary
Seasoned Customer Service Representative with 5 years of experience in hotel reservations, rental car bookings, order fulfillment, and medical appointment scheduling. Skilled in managing high-volume call environments, resolving complex customer issues, and consistently enhancing client satisfaction. Proficient in multitasking, problem-solving, and professional communication. Seeking to leverage my expertise to deliver exceptional service as a Customer Service Representative in a dynamic, fast-paced setting.
Overview
6
6
years of professional experience
Work History
Reservations Coordinator
Enterprise Holdings
Orlando, USA
11.2023 - 08.2024
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Handled high-volume inbound and outbound calls for hotel booking inquiries, modifications, and cancellations
- Provided exceptional customer service to clients booking accommodations for meetings, events, and travel
- Worked extensively with booking software and CRM systems to manage and confirm reservations
- Demonstrated flexibility and commitment by working during high-demand periods, including holidays and peak event seasons
- Rental Car Reservations and Booking Management
- Customer Assistance for Vehicle Selection and Upgrades
Customer Service Representative
Alorica
Orlando, USA
09.2022 - 07.2024
- Addressed customer inquiries, resolved complaints, and processed transactions across multiple communication channels, maintaining a commitment to quality service and customer satisfaction
- Ensured accurate and efficient order fulfillment through meticulous management of payment processing and order form handling
- Facilitated issue escalation procedures by routing problems to the correct departments and pursued follow-ups to guarantee effective resolution
- Maintained comprehensive records of customer interactions, contributed to system improvements, and supported various customer-centric initiatives
Medical Appointment Scheduler
Atento
Orlando, USA
01.2019 - 08.2022
- Managed patient communications effectively, ensuring clear instructions and accurate information were relayed during interactions
- Coordinated seamlessly with various departments to facilitate efficient patient care and timely appointment scheduling
- Maintained meticulous electronic health records, adhering to HIPAA regulations to protect patient confidentiality
- Streamlined the appointment process by handling a high volume of scheduling, rescheduling, and cancellation requests via phone and email
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2017
Skills
- Hotel booking
- Rental car booking
- Information Security
- Complaint Handling
- Remote work
- Teamwork and collaboration
- Excellent Communication and Interpersonal Skills
- High volume Inbound and Outbound Calling
- Detail-Oriented With Strong Organizational Skills
- Microsoft Excel
- Ability to Multitask and Manage Time Effectively
- Strong Problem-Solving Abilities
Timeline
Reservations Coordinator
Enterprise Holdings
11.2023 - 08.2024
Customer Service Representative
Alorica
09.2022 - 07.2024
Medical Appointment Scheduler
Atento
01.2019 - 08.2022
High School Diploma -
Maynard Evans High School