Jeffry Araya
Alajuelita
Summary
Cloud Support Engineer with over five years of experience specializing in Microsoft Azure. Proficient in managing hybrid environments and Layer 7 network operations, with a strong focus on incident resolution, resource optimization, and cloud security. Known for delivering high-level technical support, maintaining a customer-centric approach, and driving continuous system improvements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Convergys
08.2017 - 03.2020
- Support healthcare providers including hospitals, clinics, and insurers; in managing products, services, and policy implementation to ensure operational efficiency and regulatory compliance.
- Handled customer inquiries via inbound and outbound calls, providing information on products, services, and company policies while consistently maintaining strong KPI performance.
- Effectively managed high-pressure situations, maintaining professionalism while resolving disputes and conflicts with tact and efficiency.
Cloud Support Engineer
Tek Experts
03.2020 - 12.2025
- Experienced Technical Support Specialist providing support to corporate clients across complex network infrastructures, including private, public, and hybrid environments. Proficient in networking protocols such as BGP, OSPF, TCP/IP, VLANs, and routing. Exceeding performance KPIs through efficient troubleshooting, and client-focused service delivery.
- Hands-experience supporting and troubleshooting High Availability and resilient architectures and designs in hybrid environments. Including services such as VPN Gateway connectivity, Application Gateway, and Load Balancer solutions to ensure secure, scalable, and fault-tolerant network operations.
- Proven ability to minimize downtime, improve system reliability, and maintain business continuity through proactive monitoring, incident response, and performance optimization.
- Collaborate with Tier 3 engineers, Technical Leads, Subject Matter Experts, and Escalation Managers, as well as cross-functional teams, for a timely resolution of critical issues.
Education
High School Diploma -
Ministerio Educación Pública
San José06-2017
Skills
- Cloud Infrastructure Management (Microsoft Azure)
- Network Troubleshooting & Diagnostics
- High-Pressure Problem Solving
- Teamwork & Cross-Functional Collaboration
- Continuous Learning & Professional Development
- English: Advanced C1
Certification
- CCNA v7 200-301 (Modules only)
- AZ-900: Microsoft Certified: Azure Fundamentals (Credential ID: EA3528F24A52454C / Certification number: 5657B6-YC9E72
- AZ-700: Design and Implement Microsoft Azure Network Solutions (Credential ID: DBB9B58C28F66EE0 / Certification number: B425DJ-DF9809)
- AZ-104: Microsoft Certified Azure Administrator Associate (in progress)