Jeffry Espinoza
Office Worker
Alajuela
Summary
Dynamic and results-oriented professional with a proven track record at Inversiones Ramirez Y Naranjo, enhancing customer satisfaction through exceptional service and insightful solutions. Skilled in Excel spreadsheets and fostering team growth, I excel in leveraging meticulous attention to detail and dedicated teamwork to achieve and surpass goals.
Overview
8
8
years of professional experience
20
20
years of post-secondary education
Work History
Office Worker
Inversiones Ramirez Y Naranjo
San Jose
08.2017 - Current
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Utilized product knowledge to educate customers on features and benefits.
- Mentored junior team members on best practices in sales techniques, fostering a collaborative work environment that supported individual growth as well as shared success within the team.
Education
High School Diploma -
Ministerio De Educación Publica
San Jose, Costa Rica 05.2001 - 11.2020
Skills
Scheduling and planning
Mail handling
Excel spreadsheets
Dedicated team player
Meticulous attention to detail
Document management
Basic accounting
Report preparation
File organization
Verbal communication
Professionalism and etiquette
Customer service
Timeline
Office Worker
Inversiones Ramirez Y Naranjo
08.2017 - Current
High School Diploma -
Ministerio De Educación Publica
05.2001 - 11.2020
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