Jeimy Carolina Mejia Orellana
Customer Service Representative
San Pedro Sula
Summary
Hi, I'm a dynamic customer service professional with extensive experience at Collective Solution, recognized for transforming customer dissatisfaction into positive outcomes.
Immediate availability and flexibility to work Graveyard, PM, and AM shifts.
Customer Support Professional with over 8 years of experience in high-volume call center environments. Over 4 years of experience working remotely.
Proficient in managing high volumes of chat and email communications.
Skilled in Chats, Email, and Phone support, customer issue resolution, CRM systems, and maintaining high CSAT scores. Known for strong communication skills, problem-solving, and customer-focused service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Collective Solution
11.2021 - 12.2025
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Excellent communication skills, both verbal and written.
Customer Service Representative and Tech Support
Alorica
05.2017 - 01.2019
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
StarTek
03.2015 - 09.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Allied Global
11.2014 - 02.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
IHER
San Pedro Sula 05.2001 -
Skills
Customer service
Active listening
Product knowledge
Customer satisfaction measurement
Call center operations
Call center experience
Live chat support
Product and service solutions
Coordination
Time management
Problem resolution
Decision-making
Computer proficiency
Appointment scheduling
Timeline
Customer Service Representative
Collective Solution
11.2021 - 12.2025
Customer Service Representative and Tech Support
Alorica
05.2017 - 01.2019
Customer Service Representative
StarTek
03.2015 - 09.2016
Customer Service Representative
Allied Global
11.2014 - 02.2015
High School Diploma -
IHER
05.2001 -