Dynamic entrepreneur with a proven track record of operational management, team leadership, planning, and organizational skills built during successful career.
Hi. I'm Jen. Throughout my career, as both a business owner and a mortgage funder, my strong organizational skills have been my greatest asset. I'm competent and comfortable with all the back-end processes that make a business thrive, while making customers feel special. I currently work remotely from Costa Rica.
I have always led with the motto, "Under promise, over deliver."
Work History
Owner, Manager, and Chef
Habitat Bar and Veg Restaurant
2022 - 2025
Built and maintained website and social media.
Managed 5 full-time employees
Managed purchasing, sales, marketing, accounting, and payroll efficiently.
Developed and executed marketing strategies that effectively communicated plant-based values, increasing brand recognition.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Developed unique events and special promotions, coordinating with other local like-minded local services to drive sales.
Prepared vegetarian and vegan meals from scratch using original and authentic recipes to generate repeat business.
Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Spearheaded series of cooking workshops for community, building brand loyalty and engaging with wider audience.
Startup Founder and Manager
Seattle Green Cleaner, LLC
2007 - 2022
Maintained website and social media.
Responsible for all accounting, payroll, scheduling, tax preparation and reporting, recurring charges, accurate cleaning estimate, and sales.
Managed 15+ full-time employees
Studied market to establish the need for a true environmentally responsible cleaning company in the Greater Seattle area.
Created and manufactured residential environmentally responsible cleaning products.
Implemented effective marketing campaigns to increase brand recognition and attract new customers.
Managed financial resources effectively, maintaining profitability throughout various stages of growth.
Interviewed, hired, and trained residential cleaners to the hightest standard.
Established and maintained strong relationships with customers, employees, and strategic partners.
Founded performance- and merit-based evaluation system to assess staff performance. This resulted in loyal employees and contractors who were paid far above the average salary anywhere in the industry.
Maximized performance by monitoring daily activities and mentoring team members remotely.
Spearheaded several events where customers contributed to non-profit organizations in need without a financial impact on the company.
For example: Over 400 customers chose to round up their cleaning bill with the difference going to Trash Hero. We collected used linens from customers to donate to PAWS Wildlife Center each Spring, resulting in over 1000 donations. More than 200 customers created toiletry sets for homeless women, which we delivered to the Elizabeth Gregory Home.
Transitioned from in-office to remote work in another country, ensuring customer and employee satisfaction, even with a 15-hour time difference,
Earned several awards and accolades annually.
Multiple positive unsolicited articles were published in print and online from different sources about the company. i.e. Angie's List, RedFin, The BBB, and websites seeking expert advice.
Skills
Extensive experience in virtual work environments
Quote
Under promise, over deliver!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Bachelor of Arts - Sociology
Western Washington University
Washington
05.2001 -
Associate of Arts - Creative Writing And Sociology
Skagit Valley Community College
Washington
05.2001 -
High School Diploma -
Anacortes High School
Washington
05.2001 -
Other contact methods
WhatsApp Business Thailand number: +66 80 747 8160
